Alesia Castro
Manager
Beaumont,CA
Overview
17
17
years of professional experience
Work History
Life, Health, and Annuities Agent
Appreciation Financial
06.2022 - 06.2023
- Consistently achieved monthly sales goals by an average of 10%. Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on life insurance, annuities and relevant retirement options.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Life and Annuities Specialist
AAA Auto Club
09.2021 - 05.2022
- Provided coverage option information to assist clients in protecting assets.
- Obtained underwriting approval by completing application for coverage.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
General Agent
American Income Life, Inc
05.2019 - 05.2020
- Advised customers about new products and assisted customers in determining best Term and Permanent product for needs.
- Collaborated with new agents to resolve issues and identify appropriate solutions.
Owner & Manufacturer
P. S. With Lov, LLC
06.2015 - 12.2018
- Managed day-to-day business operations.
- Increased online sales by 3% first year through monthly promotions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
General Manager & District Trainer
Ulta Beauty
03.2011 - 08.2015
- Managed budget implementations, management reviews, training, payroll allocation and store observations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Assistant Manager
Kmart
06.2010 - 03.2011
- Increased woman's apparel by 54% through prioritizing merchandise flow items. Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
District Manager in Training
Victoria's Secret
06.2006 - 03.2010
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced supervisory and leadership abilities by working closely with mentoring Store Managers.
- Devised processes to boost long-term business success and increase profit levels.
Education
2 Years - Communications
Riverside Community College
Riverside, CACA Dept. of Ins. License #0N00580 - Life Insurance
Kaplan University
Online07.2019
CA Dept. of Ins. License #0N00580 - Health And Accident
Kaplan University
Davenport, IA07.2019
Certificate - Annuities
Kaplan University
Online06.2022
Skills
- Business Insight: Opportunities, action plans, execute and measure progress
- Loss Prevention: Inventory Control through internal, external and paperwork errors
- Performance Management: Set expectations, development plans, succession plans for retention
- Excellent verbal & written skills with staff and corporate
- Workforce Management: Conduct district calls and meetings for operating efficiency
- Proficient in: MS Office, Outlook, Suite, Excel, and Power Point
Accomplishments
- Achieved a 6% sales increase YTD as DMIT of 5 locations averaging 6-10 million in revenue.
- Won "Club of Excellence Award" for playing instrumental role of exceeding key performance indicators and payroll control.
- Earned position in company Gold Program. 12 months training for District Manager role. Program completed
- Managed 4 grand openings. High level focus on store managers role clarity, KPI's including schedule writing, payroll submission, budget control and CRM use.
Timeline
Life, Health, and Annuities Agent
Appreciation Financial
06.2022 - 06.2023
Life and Annuities Specialist
AAA Auto Club
09.2021 - 05.2022
General Agent
American Income Life, Inc
05.2019 - 05.2020
Owner & Manufacturer
P. S. With Lov, LLC
06.2015 - 12.2018
General Manager & District Trainer
Ulta Beauty
03.2011 - 08.2015
Assistant Manager
Kmart
06.2010 - 03.2011
District Manager in Training
Victoria's Secret
06.2006 - 03.2010
2 Years - Communications
Riverside Community College
CA Dept. of Ins. License #0N00580 - Life Insurance
Kaplan University
CA Dept. of Ins. License #0N00580 - Health And Accident
Kaplan University
Certificate - Annuities
Kaplan University
Summary
Seeking a great fit and new career opportunity in management with a company focused on delivering customer experience that builds loyalty. I bring10+ years knowledge on how to drive sales and exceed goals. I'm passionate about coaching and developing a team's success. I can't wait to prove it.