Alesia Diamond
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Walgreens
04.2024 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
Call Center Agent
Alorica
10.2022 - 03.2024
- Answer out bond calls and in bond calls for medical appointments and medications orders
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Caregiver/patient escort-transport
The heritage of cy-fair memory care
12.2022 - 05.2023
- Wake patient bath, cloths them, feed them
- Transfer them to and from wheel chair and bed
- Transfer them from wheelchair to bed or to restroom clean take trash and wash clothing
- Assisted clients with daily personal tasks to ensure comfort and well-being.
- Provided companionship and emotional support for enhancing client morale.
- Maintained a clean and safe living environment for client safety.
- Monitored health conditions by tracking vital signs and medication schedules.
- Administered prescribed medications to ensure client adherence to treatment plans.
Medicare Sales Agent
Advocate Health Advisor
01.2018 - 11.2019
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Assisted individuals transitioning from employer-sponsored health coverage to Medicare during retirement planning processes.
- Negotiated contracts and terms of sale with potential customers.
Healthcare Agent
Harte Hanks
03.2015 - 05.2017
- Demonstrated adaptability when handling diverse caseloads across various age groups, diagnoses, and cultural backgrounds.
- Assisted in implementing new healthcare policies, resulting in increased efficiency and improved patient care.
- Ensured compliance with all relevant regulations, maintaining strict adherence to privacy laws such as HIPAA.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
Education
High School Diploma -
Scarborough High School
01.2007
Skills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Compliance management
- Cash handling
- Team development
- Handling customer complaints
- Mentoring and coaching
- Equipment operation
- Computer skills
- Process improvement
Certification
- Basic Life Support (BLS), 02/01/23, 02/01/24
- BLS Certification
- CPR Certification
- computer skills
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Certified Sales Professional (CSP)
- Microsoft Office Specialist (MOS)
Timeline
Shift Leader/Manager
Walgreens
04.2024 - Current
Caregiver/patient escort-transport
The heritage of cy-fair memory care
12.2022 - 05.2023
Call Center Agent
Alorica
10.2022 - 03.2024
Medicare Sales Agent
Advocate Health Advisor
01.2018 - 11.2019
Healthcare Agent
Harte Hanks
03.2015 - 05.2017
High School Diploma -
Scarborough High School