Alesia Dutton
Baytown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Family Caregiver
Informal Caregiver
10.2006 - Current
- Caregiver to elder parents and child with Autism.
- Self-motivated, strong sense of personal responsibility.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Provided compassionate and patient-focused care to cultivate well-being.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Served as dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
Ordained Minister
Self-employed
09.2006 - Current
- Led regular prayer meetings that nourished congregants'' spiritual lives through reflection, meditation, and communal prayer practices.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Interacted with local community, building relationships with civic organizations and other churches.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Certified Notary Public - State of Texas
Self Employed
02.2006 - Current
- Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Excellent communication skills, both verbal and written.
- Increased customer service success rates by quickly resolving issues.
- Managed client appointments effectively, resulting in timely completion of all notarial tasks.
- Attended relevant conferences and workshops, continuously enhancing expertise within field.
- Responded promptly to inquiries from prospective clients, contributing to sustained growth of clientele over time.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Remote Client Services Representative
West At Home
01.2006 - 03.2009
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Passionate about learning and committed to continual improvement.
Education
Certificate - Emergency Medical Technician - Emergency Care Attendance
San Jacinto College District
Pasadena, TXHigh School Diploma -
Good Shepherd High School
Houston, TX06.1985
Skills
- Multi-line phone proficiency
- Customer Service
- Information assistance
- Microsoft Word, Microsoft Office
- Wedding officiation
- 45 wpm Typing Speed
- Call Documentation
- Professional Communication
- Call flow maximization
Timeline
Family Caregiver
Informal Caregiver
10.2006 - Current
Ordained Minister
Self-employed
09.2006 - Current
Certified Notary Public - State of Texas
Self Employed
02.2006 - Current
Remote Client Services Representative
West At Home
01.2006 - 03.2009
Certificate - Emergency Medical Technician - Emergency Care Attendance
San Jacinto College District
High School Diploma -
Good Shepherd High School
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