Alesia Fedarkevich
New York,NY
Summary
Energetic and outgoing FOH professional with strong communication and organization skills, and many years of customer service experience. Proven track record of managing high-volume phone lines, greeting guests, and providing administrative support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Event Host
Pub Crawl NYC
09.2024 - Current
Hostess
Gardenia Terrace
10.2022 - 07.2024
- Answer phone and enter dinner reservations into the system, answer questions about hours or menu
- Escort customer's to their tables, bringing menus
- Develop relationships with regular customer's to promote top customer'service standards
- Keep host stand tidy to reect cleanliness and organization of restaurant to incoming guests
Cocktail Waitress
Ethyl's Alcohol and Food
11.2021 - 06.2022
- Greeting guests
- Taking orders
- Cleaning tables and glasses
- Itemizing bills correctly
- Securing payments either through cash or card
- Answering to customer's inquiries
- Resetting table
Waitress
Hummus Kitchen
07.2021 - 11.2021
- Greeting and welcoming guests into the dining area and helping them to their tables
- Preparing the dining area by placing napkins, service plates, and cutlery on tables
- Staying updated on the current menu and advising guests accordingly
- Answering the customer's questions related to the food and beverages offered by the restaurant
- Taking and delivering orders to the kitchen staff
- Relling food and water glasses
- Processing payments
- Cleaning dining area and tables
Bartender
Pedro Mexican Cantina
03.2021 - 10.2021
- Preparing and serving mixed drinks and beverages for customer's and guests
- Maintaining a clean and organized bar area and following sanitation and safety procedures
- Managing inventory, ordering supplies, and rotating stock
- Training and supervising new staff and handling customer complaints
Barista/Front of House
Dear Mama Coffee
02.2020 - 11.2021
- Greet and take orders from customer's in a friendly and professional manner
- Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks
- Operate coffee brewing equipment such as espresso machines and grinders to prepare high-quality beverages
- Process both cash and card payments
- Create new menu items
- Explain and answer any questions the customer may have
- Follow all sanitation guidelines, and maintain a clean and sanitary working environment
Event Staff
Classic Car Club
11.2019 - 01.2020
- Leading customer's to the table
- Checking table decoration
- Completing clients' requests
- Relling glasses
- Setting buffet areas for service
- Replenishing buffet food
Education
BACHELOR'S - PHILOLOGY
BELARUSIAN STATE UNIVERSITY
Minsk, Belarus05.2015
Skills
- Customer Service
- Communication
- Multitasking
- POS
- Cash Handling
- Bartending
- Barista Experience
- Food Service
- Microsoft Office
Certifications Courses
- Bartender's certificate, 03/01/21 to present
- Barista certificate, 09/01/19 to present
- Food Handler Certificate
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Event Host
Pub Crawl NYC
09.2024 - Current
Hostess
Gardenia Terrace
10.2022 - 07.2024
Cocktail Waitress
Ethyl's Alcohol and Food
11.2021 - 06.2022
Waitress
Hummus Kitchen
07.2021 - 11.2021
Bartender
Pedro Mexican Cantina
03.2021 - 10.2021
Barista/Front of House
Dear Mama Coffee
02.2020 - 11.2021
Event Staff
Classic Car Club
11.2019 - 01.2020
BACHELOR'S - PHILOLOGY
BELARUSIAN STATE UNIVERSITY
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