ALESIA HINES
Homestead
Summary
Actively seeking a Remote customer service position where I can optimize my problem solving and organizational skills to contribute to increasing customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Furthermore, I have Six years of remote jobs. Dealing with medical supply company, claims, Data entry, payment processing, emails and chat support, Sales and Medicaid. Chat agent for a few years, Service-focused professional with 10+ years of experience in customer service and healthcare bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles looking to obtain a position that will utilize my skills to contribute to the success of a team and the company.
Overview
2025
2025
years of professional experience
Work History
Claims/Payment Processing
Walmart
- Responsible for processing claims forms, adjudicating the allocation of deductibles and copays, and following through with adjudication policies to facilitate
Service Representative
Alight Solutions
07.2024 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Use an automatic Dialer to make Outbound calls to Aetna Members to Enroll or Re-Enroll in Benefits
Customer Care Agent
Teleperformance USA
08.2023 - Current
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Chat Agent
11.2020 - 07.2023
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve departments sales goals on a monthly, quarterly and yearly basis
- Go the extra mile to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS(point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g
- Planning marketing activities, changing the stores design
Chat Agent
Turbo Tax
03.2018 - 11.2020
- Providing Tax Support to TurboTax Customers
- Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
- Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
- Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy
Customer Service Representative
Alorica
05.2016 - 03.2018
Education
High School Diploma -
Mavericks Charter school
06.2015
Skills
- Customer service
- Claims processing
- Payment processing
- Emails
- Technical support
- Inbound/Outbound
- Sales
- Customer care
- Troubleshooting
Timeline
Service Representative
Alight Solutions
07.2024 - Current
Customer Care Agent
Teleperformance USA
08.2023 - Current
Chat Agent
11.2020 - 07.2023
Chat Agent
Turbo Tax
03.2018 - 11.2020
Customer Service Representative
Alorica
05.2016 - 03.2018
High School Diploma -
Mavericks Charter school
Claims/Payment Processing
Walmart