Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alesia Hull

Brookhaven,PA

Summary

Professional representative experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Overview

8
8
years of professional experience

Work History

Member Service/Correspondence Representative

AmeriHealth Caritas Family of Companies
04.2018 - Current
  • Improved team communication with regular updates and feedback sessions.
  • Developed training materials to support new team members in understanding product offerings.
  • Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
  • Provided exceptional service by addressing customer concerns promptly.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Loan Processor

Pennsylvania Higher Education Assistance Agency, PHEAA
09.2017 - 03.2018
  • Facilitated clear communication with clients by explaining loan processes and requirements.
  • Identified and resolved discrepancies in loan applications for smoother processing.
  • Scheduled meetings with clients to streamline the application process.
  • Reviewed and updated internal policies to reflect regulatory requirements.
  • Identified issues in loan applications by conducting thorough reviews and assessments.
  • Reviewed loan applications for accuracy by verifying necessary documentation.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.

Pharmacy Technician

Walmart
10.2016 - 07.2017
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Education

High School Diploma -

Chester High School

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Systems and software expertise
  • Excellent communication
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Interpersonal communication
  • Active listening
  • Written communication

Timeline

Member Service/Correspondence Representative

AmeriHealth Caritas Family of Companies
04.2018 - Current

Loan Processor

Pennsylvania Higher Education Assistance Agency, PHEAA
09.2017 - 03.2018

Pharmacy Technician

Walmart
10.2016 - 07.2017

High School Diploma -

Chester High School
Alesia Hull