Alesia Hull
Brookhaven,PA
Summary
Professional representative experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Member Service/Correspondence Representative
AmeriHealth Caritas Family of Companies
04.2018 - Current
- Improved team communication with regular updates and feedback sessions.
- Developed training materials to support new team members in understanding product offerings.
- Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
- Provided exceptional service by addressing customer concerns promptly.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Loan Processor
Pennsylvania Higher Education Assistance Agency, PHEAA
09.2017 - 03.2018
- Facilitated clear communication with clients by explaining loan processes and requirements.
- Identified and resolved discrepancies in loan applications for smoother processing.
- Scheduled meetings with clients to streamline the application process.
- Reviewed and updated internal policies to reflect regulatory requirements.
- Identified issues in loan applications by conducting thorough reviews and assessments.
- Reviewed loan applications for accuracy by verifying necessary documentation.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
Pharmacy Technician
Walmart
10.2016 - 07.2017
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
High School Diploma -
Chester High School
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Systems and software expertise
- Excellent communication
- Multitasking
- Attention to detail
- Organizational skills
- Interpersonal communication
- Active listening
- Written communication
Timeline
Member Service/Correspondence Representative
AmeriHealth Caritas Family of Companies
04.2018 - Current
Loan Processor
Pennsylvania Higher Education Assistance Agency, PHEAA
09.2017 - 03.2018
Pharmacy Technician
Walmart
10.2016 - 07.2017
High School Diploma -
Chester High School
Similar Profiles
DANIEL E. HOLLINSWORTHDANIEL E. HOLLINSWORTH
Information Systems Engineer I at AmeriHealth Caritas Family of CompaniesInformation Systems Engineer I at AmeriHealth Caritas Family of Companies
Asya JonesAsya Jones
Grievance and Complaints Associate at AmeriHealth Caritas Family of CompaniesGrievance and Complaints Associate at AmeriHealth Caritas Family of Companies
THERESA HUDSON BSN, RN, CPCTHERESA HUDSON BSN, RN, CPC
Clinical Lead Nurse at AmeriHealth Caritas Family Of CompaniesClinical Lead Nurse at AmeriHealth Caritas Family Of Companies