Professional representative experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Member Service/Correspondence Representative
AmeriHealth Caritas Family of Companies
04.2018 - Current
Improved team communication with regular updates and feedback sessions.
Developed training materials to support new team members in understanding product offerings.
Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
Provided exceptional service by addressing customer concerns promptly.
Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Responded to customer requests for products, services, and company information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Collaborated with team members to develop best practices for consistent customer service delivery.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Grievance and Complaints Associate at AmeriHealth Caritas Family of CompaniesGrievance and Complaints Associate at AmeriHealth Caritas Family of Companies