Alesia Jackson
CA
Summary
Motivated customer service professional skilled in managing inbound calls and maintaining customer satisfaction. Proven ability to build and sustain positive relationships with customers. Proficient in CRM systems and excels in active listening and multitasking.
Overview
19
19
years of professional experience
Work History
Practice Coordinator 2
UCSF
03.2024 - 10.2024
- My job duties taking 50 plus calls with software Janet and Finesse, making appoints daily with Epic system, send clinical staff and staff CRM messages with all requests, such as prescriptions request, appointment requests, form requests, referral request and call back request
- I was responsible for reviewing referrals, creating referrals and scheduling from them as well.
CSR Ll
Sutter
Fairfield, CA
12.2018 - 03.2024
- My job duties are answering 50 plus incoming phone calls daily with I3 phone system, Scheduling appointments for specialty and primary care with Epic computer system, reviewing specialty referrals, taking messages from patients, doctors, pharmacies, vendors, laboratories, hospitals, home health agencies, outside referral departments and other medical facilities and staff
- I also verified insurance with online resources such as OneSource website, Medi-Cal website, Medicare Website, Health Net website HMO websites, PPO websites and EPO websites, entered patient’s demographics, intake forms, updated insurance and documented the insurance eligibility in patient’s chart
- Transferred calls over to care centers designated phone numbers as requested from offices, doctors, RN’s, staff, and patients returning calls back.
Clinic Assistants
RBH
02.2018 - 12.2018
- My job duties were using a fax machine, telephone, computer to complete all my tasks
- Answered telephone, transferred calls to therapist extensions, took messages for therapist, created office memos, sent out office emails from HR and office manager, collected payments, checked patients in and out of program, kept excel inventory and payment logs, ordered all supplies for clinic, opened and closed clinic daily, ran errands for manager, tracked number of participants daily who checked in, assisted with scheduling outings for patients, greeted patients and parents daily
- Registered patients, trained back up staff for front office, and scheduled staff meetings with outlook calendar
- Systems used were Microsoft Word, outlook, excel, Rogers financial scanning system
- I oversaw clinic staff in case of an emergency.
Diagnostic Support (Temp)
Muir Orthopedics
11.2017 - 01.2018
- My job duties were helping Scan records in to EHR Next Gen system, answered heavy phone lines, took messages for office staff
- Assisted with scheduling procedures and injections, filed medical records and images in the Next Gen system.
Field Operator Scheduler (Temp)
Easter Seals
08.2017 - 11.2017
- My job duties were but not to scheduling and rescheduling all ABA therapy sessions
- Collaborated with program supervisors regarding schedules, staffing and contacted parents with any delays in care, canceled therapy sessions and any changes in therapist schedule
- I would have to find a therapist to cover shifts daily
- I would text therapist and parents with any changes or cancelled sessions
- I scheduled for Contra Costa region with Easter Seals.
Intake Specialist (Temp)
Sutter Health
11.2016 - 06.2017
- My job duties were retrieving referrals from the Home Base Health system, In Basket system, Curspan system, outlook email, by fax, telephone, by hospitals liaisons clinical team, and Epic system
- Other responsibilities were completing a chart by putting demographics, insurance information, reviewing referrals, organizing referrals as they come in
- Collaborated with clinical nurses to get home health services started for Sutter Health patients.
Front Office Lead/Referral and Authorization
Ernest Vasti MD.
Stockton, California
12.2005 - 11.2015
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Produced and distributed memos, newsletters, and other forms of communication.
- Compiled and prepared reports and documents, supporting management decision-making.
- Maintained general office organization and cleanliness.
- Conducted orientation for new staff, ensuring smooth integration into the team.
- Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Coordinated staff schedules, balancing office needs with individual availability.
- Developed and maintained filing systems, ensuring easy access to critical information.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Performed administrative support tasks, completing duties within required timeframes.
- Managed office supply inventory, placing orders and controlling costs.
Education
Associates of Theology - Associates
TTBIC
Fairfield, CA06-2024
HS Diploma -
Vallejo Adult school
06.2018
Skills
- Patient Scheduling
- Insurance Verification
- Office Administration
- Appointment Coordination
- Medical terminology knowledge
- Marketing support
- HIPAA Compliance
- Records Management
- Electronic Health Records
- Workflow Management
- Continuous Improvement
- Resource Utilization
- Referral management
- Performance Metrics
- New Hire Training
- Schedule Management
- Managing files and records
Affiliations
- Community worker
- Feed the homeless
- Mentor youth
- currently working on counseling degree
Timeline
Practice Coordinator 2
UCSF
03.2024 - 10.2024
CSR Ll
Sutter
12.2018 - 03.2024
Clinic Assistants
RBH
02.2018 - 12.2018
Diagnostic Support (Temp)
Muir Orthopedics
11.2017 - 01.2018
Field Operator Scheduler (Temp)
Easter Seals
08.2017 - 11.2017
Intake Specialist (Temp)
Sutter Health
11.2016 - 06.2017
Front Office Lead/Referral and Authorization
Ernest Vasti MD.
12.2005 - 11.2015
Associates of Theology - Associates
TTBIC
HS Diploma -
Vallejo Adult school