Law studies
Alesia Lacy
Multi Skilled
Memphis,TN
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Care Representative
ATT
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Contributed to team success, consistently achieving call center performance metrics.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to field of customer care.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information
- Managed over 50 calls per day.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Production Line Assembly Worker
Olympus
- Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
- Exceeded daily production goals regularly by maintaining focus, discipline, and an unwavering commitment to excellence.
- Accelerated completion of urgent orders through effective prioritization strategies based on delivery timescales.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Supported inventory management efforts through accurate tracking of materials used during assembly tasks.
- Provided assistance to new hires during their training period for faster integration into the production line workflow.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Reduced waste in the production line by optimizing material usage and minimizing defects through quality checks.
- Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
- Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
- Strengthened communication among team members for better collaboration, problem-solving, and increased efficiency levels.
Cosmetologist
LB Hair Salon
01.2017 - Current
- Delivered outstanding nail services including manicures, pedicures, and nail art designs that received high praise from clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Processed payments, entering sales in register for prompt customer service.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Demonstrated high level of customer service to increase retention and satisfaction.
Server
Stogies
01.2018 - 03.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Contributed to inventory management by monitoring stock levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Red Lobster
03.2019 - 11.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Product Assembler
Jabil
01.2017 - 10.2019
- Participated in continuous improvement initiatives to enhance overall operational performance and reduce costs.
- Maintained accurate inventory records for required assembly components, minimizing potential delays due to parts shortages.
- Performed routine maintenance on equipment, contributing to overall productivity improvements.
- Strengthened team morale by offering support to coworkers when needed, resulting in a collaborative work environment that drove success as a group effort.
- Improved product quality with thorough inspection and adherence to company standards.
- Reduced assembly time, utilizing effective time management skills and prioritizing tasks.
- Consistently met production deadlines by staying focused and efficiently managing workload.
- Increased production output by implementing lean manufacturing techniques and reducing waste.
- Actively communicated with supervisors regarding any potential challenges or issues faced during the assembly process, fostering open dialogue for resolution.
- Supported cross-functional teams in the development of new products, providing insights from an assembler''s perspective.
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
Electronic Assembler
Aerotek
03.2018 - 06.2019
- Proactively sought feedback from supervisors for continuous improvement in personal performance within the team structure.
- Supported new team members through comprehensive training on assembly procedures, fostering a supportive workplace culture.
- Skillfully operated various electronic assembly tools, including hand soldering equipment and automated machinery, to achieve accurate results.
- Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
- Performed thorough testing of assembled products to ensure optimal functionality before shipping to customers.
- Improved product assembly efficiency by streamlining electronic component placement and soldering processes.
- Participated in ongoing professional development courses, remaining up-to-date on industry advancements relevant to electronic assembly techniques.
- Streamlined communication between departments by providing clear updates on assembly progress and potential issues encountered during production stages.
- Increased team productivity by collaboratively troubleshooting issues and sharing knowledge with fellow assemblers.
- Collaborated with engineers and designers to resolve technical challenges, resulting in improved product functionality and customer satisfaction.
- Identified opportunities for process improvement, leading to increased efficiency within electronic assembly operations.
- Evaluated design schematics for clarity before beginning each assembly project, ensuring minimal errors during the build process.
- Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
Server
Applebee's Neighborhood Grill & Bar
06.2017 - 04.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
Fork Lift Driver
FedEx
07.2016 - 07.2017
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Expedited order fulfillment processes by swiftly moving items from storage areas to shipping docks when needed.
- Participated in routine safety training sessions to stay current on best practices within the industry.
- Trained new employees on proper forklift operation, contributing to a safer work environment.
- Aided in maintaining accurate records of incoming and outgoing shipments through diligent documentation efforts.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
- Ensured exceptional customer service by promptly addressing inquiries regarding delivery status or product availability.
- Maintained cleanliness of the warehouse area by disposing of waste materials and keeping aisles clear of obstructions.
- Demonstrated compliance with company policies and procedures, reinforcing a safe and productive work environment.
- Provided support in managing warehouse inventory levels, preventing stock shortages or overstock situations.
- Completed daily inspections of the warehouse area to identify potential hazards or issues needing attention.
Education
Cosmetology License - Cosmetology
Tennessee College of Applied Technology - Covington
Covington, TN 05.2001 -
Skills
Appointment Scheduling
First Call resolution
Data Entry
Customer Service
Customer Relationship Management
MS Office
Professional Demeanor
Adaptability and Flexibility
System implementation
Professionalism
Accomplishments
- Achieved satisfactory customer review with my name in it on Google through effectively helping with at Applebees.
- Collaborated with team of 10 in the development of 10000 colonoscopy scanners at Olympus.
Certification
Licensed cosmetologist- 2017
Interests
Data entry
Clerical work
Customer service
Financial advisory
Continuing education
Job traveling opportunities
Timeline
Server
Red Lobster
03.2019 - 11.2019
Electronic Assembler
Aerotek
03.2018 - 06.2019
Server
Stogies
01.2018 - 03.2020
Licensed cosmetologist- 2017
10-2017
Server
Applebee's Neighborhood Grill & Bar
06.2017 - 04.2019
Certified forklift driver - 2017
06-2017
Cosmetologist
LB Hair Salon
01.2017 - Current
Product Assembler
Jabil
01.2017 - 10.2019
Fork Lift Driver
FedEx
07.2016 - 07.2017
Cosmetology License - Cosmetology
Tennessee College of Applied Technology - Covington
05.2001 -
Customer Care Representative
ATT
Production Line Assembly Worker
Olympus