Alesia Rosier
North Lauderdale,FL
Summary
Reliable individual dedicated to job well done and looking to land a position where there are challenges, problem solving, and opportunities to make other people's day brighter. I am productive, organized, and committed to exceptional customer service. Cordially dedicated employee. Promoting skills in time-management and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Collections Specialist
Trajector Medical
Remote
09.2022 - 06.2023
- Monitoring accounts to identify overdue payments, settle invoice disputes, finding and contacting debtors to arrange debt payoffs, keeping accurate records and reporting on collection activity, investigate historical data for each debt or bill, find and contact clients to ask about their overdue payments, take actions to encourage timely debt payments, process payments and refunds
Customer Service Representative
Chewy
Hollywood, FL
02.2022 - 05.2022
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that callers feel supported and valued, engaging in active listening with callers, confirming or clarifying information and diffusing angry callers, as needed, answering calls to learn about and address caller's needs, complaints, or other issues with products or services, utilizing software, databases, scripts, and tools appropriately, understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service, explained products and benefits, provided excellent technical support, confirmed payments, refunds, etc.
Teacher/Receptionist
Pathways Academy
Pembroke Pines, FL
06.2021 - 02.2022
- June 2021 to February 2022 Lead Teacher/Receptionist
- May 2018 to March 2019 Lead Teacher/Receptionist
- December 2016 to August 2017 Teacher's Assistant
- Met with parents to resolve conflicting educational priorities and issues,
- Adapted teaching methods and materials to meet students' varying needs and interests
- Administered assessments to determine each student's specific educational and social needs,
- Sanitized toys and play equipment each day to maintain safety and cleanliness,
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Gave one-on-one attention to children while maintaining overall focus on the entire group,
- Planned, implemented, monitored and assessed classroom instructional program, answered questions and addressed, resolved or escalated issues to management personnel to satisfy parents and staff
- Greeted parents, staff, and visitors in-person and via telephone calls
- Developed and implemented lesson plans based on curriculum objectives.
- Received, counted, and documented payments from parents, staff, and visitors, in-person and via telephone (Cash, Credit Cards, Debit Cards, and Checks),
- Answered phone calls, documented messages, and relayed messages to appropriate persons
Preschool Lead Teacher - Call In
Phyl's Academy
Margate, FL
05.2021 - 06.2021
Customer Service Representative
Fiserv-First Data
Coral Springs, FL
02.2021 - 04.2021
- Insert customer and account data by inputting text-based and numerical information from source documents within time limits, generate reports, store completed work in designated locations and perform backup operations, call clients to confirm if data system status for payments is accurate and updated, comply with data integrity and security policies, print, mail, fax, and copy data to send to designated addresses and accounts, review flagged database to ensure accuracy and efficiency of the database, maintain database by entering new and updated customer and account information, prepare source data for computer entry by compiling and sorting information, establish entry priorities, process customer and account source documents by reviewing data for deficiencies, contribute to team effort by accomplishing related results as needed
Call Center Representative
Teleperformance
North Lauderdale, FL
02.2020 - 04.2020
- February 2020 to April 2020
- April 2019 to September 2019
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Responding efficiently and accurately to callers
- Explaining possible solutions, and ensuring that callers feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry callers, as needed
- Maintained records of customer interactions, transactions, comments, and complaints.
- Answering calls to learn about and address caller's needs, complaints, or other issues with products or services,
- Utilizing software, databases, scripts, and tools appropriately,
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Education
1.5 years in Early Childhood Education and Speech Pathology -
Florida A & M University
High School Diploma -
Piper High School
Skills
- Receptionist
- Scheduling
- Microsoft Office
- Data Entry
- Organizational Skills
- Microsoft
- Childcare
- Teaching
- Classroom Management
- Curriculum Development
- Early Childhood Education
- Word Processing
- Phone Etiquette (4 years)
- Toddler Care
- Classroom experience
- Preschool experience
- Conflict management
- Customer service
- Typing
- Office management
Certification
Florida DCF 45 Hours
Timeline
Collections Specialist
Trajector Medical
09.2022 - 06.2023
Customer Service Representative
Chewy
02.2022 - 05.2022
Teacher/Receptionist
Pathways Academy
06.2021 - 02.2022
Preschool Lead Teacher - Call In
Phyl's Academy
05.2021 - 06.2021
Customer Service Representative
Fiserv-First Data
02.2021 - 04.2021
Call Center Representative
Teleperformance
02.2020 - 04.2020
1.5 years in Early Childhood Education and Speech Pathology -
Florida A & M University
High School Diploma -
Piper High School