Alesia Slocum
Canal Winchester,United States of America
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Borrower Services Representative
Upstart Network Inc
03.2022 - Current
- Assisting inbound and outbound calls to and from borrowers within the Upstart network
- Providing account details and resources in a fast-paced environment
- Problem solving, de-escalating intense inquiries with small mathematical and critical thinking efforts in finding best resolution for borrower and Upstart
- Collecting payments on past due accounts
- Finding best solution for patron dealing with financial hardship.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
Customer Service Representative
Morgan Stanley
07.2021 - 03.2022
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Provided detailed information with regard to stocks, bonds and trust accounts within the firm.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Resolution Specialist
Alliance data
01.2013 - 04.2021
- Assisted with incoming calls from credit card holders
- Provided account details and resources
- Assisting with difficult calls and defusing escalating situations
- Finding best solutions for patron and providing exceptional experience.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Education
Bachelors Business Administration and Management -
American Intercontinental University
Skills
- Problem-solving abilities
- Interpersonal skills
- Goal setting
- Organizational skills
- Team collaboration
- Product knowledge
- Resource allocation
- Active listening
- Attention to detail
- Empathy and understanding
- Excellent communication
- Adaptability and flexibility
- Strong work ethic
- Conflict resolution
- Up-selling strategies
- Technical proficiency
Resume
No file chosen
Timeline
Borrower Services Representative
Upstart Network Inc
03.2022 - Current
Customer Service Representative
Morgan Stanley
07.2021 - 03.2022
Resolution Specialist
Alliance data
01.2013 - 04.2021
Bachelors Business Administration and Management -
American Intercontinental University
Similar Profiles
Connor AlexanderConnor Alexander
Cybersecurity Engineer at Upstart CyberCybersecurity Engineer at Upstart Cyber
Amia ThompsonAmia Thompson
Compliance Analyst at Urban Upstart IncCompliance Analyst at Urban Upstart Inc
Amber MurphyAmber Murphy
Product Support Specialist at UpstartProduct Support Specialist at Upstart
Sadie GantSadie Gant
Dental Assistant, Chairside at Aspen Smiles DenistryDental Assistant, Chairside at Aspen Smiles Denistry
Kevin DavisKevin Davis
Picking Packer at DHLPicking Packer at DHL