Alesia Sven

Work History

DD Lab LLC.

03.2021 - 11.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Rittenhouse Village

04.2016 - 06.2018

Streamlined workflow for nursing staff by efficiently stocking supplies and organizing equipment within the unit.
Reduced response times for call lights by attentively monitoring and promptly addressing patient needs.
Improved communication between medical staff and patients by accurately documenting and reporting vital signs and other observations.
Promoted patient satisfaction by delivering high-quality personal care, including bathing, grooming, and dressing assistance.
Contributed to a safe and clean environment by diligently following infection control protocols.
Participated in continuing education opportunities to stay current on best practices in CNA care delivery.
Enhanced patient comfort by providing compassionate and attentive care during routine tasks.
Developed rapport with diverse patient populations through empathetic listening skills and cultural sensitivity training application.
Provided emotional support to patients and families during challenging health situations, fostering trust in the healthcare team''s expertise.

Baxter Medical

01.2006 - 01.2013

Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Collaborated with cross-functional teams to address customer concerns and improve overall service quality.