Alesia Thon
Anchorage,AK
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Years of Systems and Business Analysis , Project Management experience with an exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. Eager to contribute to the team success through hard work, attention to detail and excellent organizational skills. Have many years of Leadership and IT Experience. Have worked with many IT Teams using Agile, Waterfall, or a Hybrid Agile state.
Overview
28
28
years of professional experience
Work History
Service Delivery Manager
Global Credit Union
Anchorage, Alaska
10.2022 - 06.2023
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Managed two Agile IT Teams. Automation Engineering and Automated Testing Team with 40 people
- Facilitated completion of deliveries and verified documentation.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Managed third-party contracts to drive delivery of required services.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
Senior Business Systems Analyst
Alaska USA Federal Credit Union
Anchorage, Alaska
12.2012 - 10.2022
- Worked within IT for past ten years supporting various teams. Trust, Treasury, Alaska USA Insurance Brokers, Internal Applications, Core Applications, Digital Banking Applications, and Digital Channels
- Demonstrated superior results as Senior Business Systems Analyst by developing and guiding Testing Guild and sourcing current testing product that has given AKUSA ability to Test and Automate Applications and Processes
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Maintained working knowledge of credit union operations and in-depth knowledge of current and emerging applications, technologies and best practices
- Develop familiarity with applicable state and federal regulations
- Project management in directing efforts to solve complex information requirements
- Activities range from analysis of workflow, system development and quality assurance processes through ongoing application support of 50 application
- Provide leadership and work direction to other staff members in research, analysis, recommendation, and implementation of complex applications
- Prepare and present business proposals for evaluation and selection of application systems, development of system enhancements and acquisition of new technologies to satisfy complex business information requirements
ALCOM Project Manager, JBER
Capital Office Systems, ThunderCove, LLC
Anchorage, Alaska
02.2009 - 12.2011
- ALCOM Building contract on Joint Base Elmendorf- Richardson (JBER) was bid and delivered on time
- ALCOM building is historical landmark building built in 1949
- Complexity of building renovation project was huge
- Project had been in process for approximately 7 seven years when Capital Office System's Team onboarded in 2009. As ALCOM Project Manager was tasked with overseeing whole JBER project. As ALCOM Project Manager facilitated and oversaw procurement, scheduling, installation, security of all of contracted services which included all furnishings, furniture, security wiring and access.
- Managed activities between on and offsite consultants, vendors, and Capital Office Systems Employees
- Worked with Capital Office Systems Operation s Manager to manage financial aspects of customer contracts and to protect Capitols Company' interest while simultaneously maintaining good relationship with all customers.
- Coordinated and managed multidisciplinary product and design review teams made of professional staff from COS and ALCOM customer product and material vendors
- Tracked and reviewed gross and net sales including gross margins in producing forecast on-going basis
- Analyzed and interpreted monthly variances and trends between budgets, actual and prior results in developing projects and forecast
- Conducted cost benefit analysis to out source some add-on projects resulting in huge savings to both Capital Office Systems and US Government
- Streamlined corporate planning process, creating centralized planning platform that reduced budget preparation time by two weeks despite budget doubling in size over two year period
- Charted operational performance and efficiency data by contract, conducted in-depth financial analysis
Project Manager
Jack White Real Estate, ThunderCove LLC
Anchorage, Alaska
12.2002 - 12.2007
- Coordinated and managed 100's of marketing, real estate projects and individuals.
- Wrote and analyzed all business plans.
- Wrote and produced marketing materials and presentations.
- Provided financial support and analysis to operations and marketing for strategic business decisions and cost saving initiatives.
- Conducted marketing usage surveys for Commercial Real Estate
- Trained and mentored new Commercial Real Estate Assistants
- Produced Power Point Real Estate presentations for Annual Real Estate Forecast presentations.
- Built and maintained commercial broker website.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
Project Manager
Fairweather, BP Alaska Inc
Anchorage, Alaska
02.2000 - 12.2002
- Coordinated and managed various projects for BP External Affairs
- Managed all BP sponsored golf events
- (Approximately 300) events during each short summer season
- Supplied golfers with goodies (BP brand balls, towels, coats, hats, etc.)
- Both BP and non-BP employees were placed in Golf Tournaments as rewards for different initiatives
- This was a very political position. It sounds easy. It was NOT.
Procurement Analyst/Senior Contracts Engineer
BP Exploration Alaska Inc
Anchorage, Alaska
08.1995 - 02.1999
- Managed commercial issues for contract involving various assets
- Negotiated and wrote supplier contracts
- Audited performance, evaluated and assured contract compliance
- Participated in cross functional teams to determine strategies for acquisition of materials
- Bought, controlled, contracted for and managed assigned commodities stored at multiple locations
- Assisted facilitation of payment for suppliers in conjunction with accounting
- Reviewed and analyzed existing stock levels in owner inventories and supplier held inventories to assure levels are set according to drilling department needs
- Engaged in ongoing research and financial analysis of drilling commodities and all down hole completion products to initiate cost savings.
- Responsible for procurement activity centered around establishment of long-term strategic agreements for maintenance, repair and operation of North Slope production facilities
- Coordinated purchasing of all down hole completion equipment in support of drilling activity on North Slope
- Determined forecast for materials based on drilling schedule and allocated materials to suppliers based on contract terms
- Coordinated material requirements between drilling engineers, suppliers, drilling technicians to support daily rig operations and assist in coordination of transportation for JIT (Just In Time) materials
- Facilitated investment recovery process
- Transitioned with the contractors / drilling / passport - (Held the interface position between Procurement &Drilling)
- Executed contracts totaling $84MM initiated by drilling commodities strategy (those negotiations produced cost reductions totaling $15MM)
- Set process in motion to reduce drilling inventory by 2/3 (Drilling Inventory went down by $12MM).
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations
Education
MBA - Business Administration
Kennedy Western University
2002
Bachelor of Arts - Organizational Business Management
Alaska Pacific University
1995
Skills
- Self-Motivated Analytical Leader
- Excellent Communication Skills
- Automation Experience
- Flexible, Adaptable, Collaborative Team Builder
- Research Design and Process enhancement Activities
- Strategic Planning, Staff Management & Development
- Program Design, Development, Management, & Maintenance
- Product Design, Development, Planning, Coordination,
- Product Support, Resourcing, Architecture, planning & control
- Time Management, Critical Problem-Solving Abilities
- Program Leadership
- Systems Analysis
- Performance Monitoring
- Management Information Systems
- Issue Resolution
- Process Improvements
Accomplishments
- Management Safety Training
- Conflict Management
- Lessons in Leadership
- Contract Management
- Purchasing
- Legal Awareness Training
- US Litigation Process and Privileges
- Contracts, Agency and Torts
- Managing Blended Work Environments
- Essential Negotiation Skills
Other Work Related Experiences / Committees
- PMAS - Work Group Change
- United Way - Auction Committee
- Move Smart - Train The Trainer
- HSE Committee member
- Fitness Challenge
Mayor's Ball
Duct Tape Ball
Catholic Social Services
Rotary,
PTA
STAR
Timeline
Service Delivery Manager
Global Credit Union
10.2022 - 06.2023
Senior Business Systems Analyst
Alaska USA Federal Credit Union
12.2012 - 10.2022
ALCOM Project Manager, JBER
Capital Office Systems, ThunderCove, LLC
02.2009 - 12.2011
Project Manager
Jack White Real Estate, ThunderCove LLC
12.2002 - 12.2007
Project Manager
Fairweather, BP Alaska Inc
02.2000 - 12.2002
Procurement Analyst/Senior Contracts Engineer
BP Exploration Alaska Inc
08.1995 - 02.1999
MBA - Business Administration
Kennedy Western University
Bachelor of Arts - Organizational Business Management
Alaska Pacific University
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