Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alesia Tucker

Baytown ,Texas

Summary

Dedicated customer service professional with robust multitasking and time management skills, consistently delivering positive experiences to clients. Proven ability to handle high-pressure situations while maintaining a focus on customer satisfaction. Aiming to leverage these skills in a challenging role that values exceptional service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Unloader Associate

Walmart DC
Baytown , Texas
10.2020 - Current
  • Assisted in the development of new unloading strategies to handle peak season volumes.
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Ensured cleanliness and orderliness of the unloading area to maintain a safe working environment.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Organized and stacked product in designated areas according to size, type, style, color or product code.
  • Implemented feedback from supervisors to improve unloading techniques and reduce breakage.
  • Followed company protocols for handling and storing hazardous materials safely.
  • Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
  • Reported any discrepancies between shipped items and packing slips to supervisors immediately upon discovery.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Restaurant Team Member

Whataburger
Baytown , TX
04.2020 - 10.2020
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared food items such as salads, sandwiches, desserts, as needed.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Maintained clean and organized work area at all times.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Beauty Advisor

Ulta Beauty Inc.
Baytown , Texas
03.2018 - 04.2020
  • Managed inventory levels by monitoring stock levels regularly.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Finalized purchases and processed payments.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Handled returns and exchanges according to company policies.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Resolved customer complaints in a timely manner while adhering to company policies.

Restaurant Team Member

Whataburger
Baytown , Texas
11.2016 - 03.2018
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared food items such as salads, sandwiches, desserts, as needed.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Maintained clean and organized work area at all times.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Addressed complaints to kitchen staff and served replacement items.

Education

High School Diploma -

Barbers Hill High School
Mont Belvieu, TX
05-2017

Bachelor of Arts - Business And HR Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Forklift operation
  • Inventory management
  • Safety protocols
  • Hazardous materials handling
  • Load securing
  • Team collaboration
  • Problem solving
  • Time management
  • Effective communication
  • Heavy lifting proficiency

Certification

  • Currently in the CSD program that gives me the opportunity to train new associates that join the Walmart team

Timeline

Unloader Associate

Walmart DC
10.2020 - Current

Restaurant Team Member

Whataburger
04.2020 - 10.2020

Beauty Advisor

Ulta Beauty Inc.
03.2018 - 04.2020

Restaurant Team Member

Whataburger
11.2016 - 03.2018

High School Diploma -

Barbers Hill High School

Bachelor of Arts - Business And HR Management

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Alesia Tucker