Alesia M Chaney
Columbus,OH
Summary
A business, results-driven professional leader with a demonstrated aptitude to successfully direct the course of action and implementation of a risk agenda that provisions both initiative-wide service-oriented technology, processes and business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
AMZL Delivery Station
06.2020 - 10.2023
- Lead and develop a team of Area Managers (AM) through motivating, mentoring, and coaching them to achieve and exceed departmental quality and rate expectations
- Create, oversee, and drive a culture of safety and wellbeing
- Analyze and implement changes to keep quality and productivity at a consistently high level
- Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
- Conduct and participate in NBR/DBR regional and country to discuss BM metric misses and action plan of improvement
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work collaboratively with management-level colleagues to standardize shift practices
- Engage managers during at stand-up meeting to ensure we are maintaining the highest levels of safety, quality, attendance, and performance
- Drive Amazon principles by developing performance goals and objectives to achieve customer-promised expectations while ensuring accuracy and quality are met
- Proactively identifies and lead process improvement initiatives and Lean and 5S tools
- In charge of labor and planning, scheduling, reporting and risk management
- Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partner with Area Managers and act as the primary information source for pertinent information
- Experience working with Lean, Gemba, and Kaizen techniques
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Establish developmental performance improvement plan (PIP) for poor performing managers to ensure company standards are met and/or exceeded
- Create incentive programs for not only my employees but for all event projects as well.
Project Coordinator
JOHN DEERE
04.2019 - 10.2019
- Oversaw the deployment of equipment and staff from old into new warehouse location
- Maintained professional calendar and schedules by task urgency, deadlines, and priority
- Facilitated hourly and daily sprints with stakeholders, executive level Power Point presentations, and provide critical and benchmark updates
- Misses with viable explanations
- Support all safety programs and OSHA compliance to ensure a safe work environment
- Managed the communication plan to project staff with current progress and process improvement changes
- Established and maintained electronic document filing system for tracking and billing purposes
- Checked processes and procedures to ensure they are current and executed properly and timely
- Created a clear, coherent approach to guide effective program/initiative setup, execution and control
- Ensures defined responsibilities and accountabilities for key program/project roles
- Worked with business product owners to document requirements
- Created functional, data and integration system documentation, as needed, to facilitate ongoing application support and future impact assessments
- Prioritized and manage workload to deliver quality results and meet timelines
- Tracked and reported multitask within project via Monday
- Assisted leadership with wok solutions, presentations and design of supporting materials such as appendixes
- Collaborated with internal and external clients to take detailed ordering briefs and clarify specific business requirement documents of each project
- Integrates knowledge of end-to-end business process into project planning and decisioning processes
- Responsible for programs/projects specific to corporate change initiatives
- Consistently tracked processes for efficiency and effectiveness.
Assistant Project Coordinator
PROGRESSIVE INSURANCE (Precision Systems Staffing)
06.2017 - 07.2018
- Developed strategic plan for client’s needs and convert them into actionable
- Assisted with the scope and national deployment of laptop computers to Progressive Insurance Claims agents and customers
- Liaison between national managers, Information Technology team, as well as suppliers and vendors for all updates
- Conveyed assessments and stipulations for numerous projects to meet the needs of client satisfaction
- Negotiated estimates and specifications for various projects to ensure the clients' best interests and satisfaction were met
- Arranged job orders by priority, administered supplier's proposals and finished invoices for final projects
- Cultivate and maintain organizational systems, applications, and tools for tracking issues, budgets, project timelines, and key milestones
- Proactively responsible for activities and staff on various projects.
Education
Master of Arts - Organizational Management
Ashford University
San Diego, CABachelor of Arts - Psychology (Minor Project Management)
Ashford University
San Diego, CACertification - Mastering Project Management
Villanova University
Radnor Township, PACertification - Essentials in Project Management
Villanova University
Radnor Township, PASkills
- Strategic Planning/Analysis
- Client Rapport
- Time Management
- Forecasting
- SAP
- Endless Improvement
- International Relationships
- Implementation/Execution
- Negotiation
- Internet/web navigation
- Reporting
- Team Development
- Execution/Performance
- Project Management
- Stakeholder/investor liaison
- Business Development
- P&L Management
- Business Planning
- Performance Reporting
- Process Improvement
- Performance Monitoring
- Workflow Optimization
Accomplishments
- American Psychology Association (active member)
- Golden Key International Honour Society (active member)
- Certification in Coaching and Leadership Development
- Golden and Silver Homer Award winner
Certification
Coaching and Leadership Development
Timeline
Operations Manager
AMZL Delivery Station
06.2020 - 10.2023
Project Coordinator
JOHN DEERE
04.2019 - 10.2019
Assistant Project Coordinator
PROGRESSIVE INSURANCE (Precision Systems Staffing)
06.2017 - 07.2018
Master of Arts - Organizational Management
Ashford University
Bachelor of Arts - Psychology (Minor Project Management)
Ashford University
Certification - Mastering Project Management
Villanova University
Certification - Essentials in Project Management
Villanova University
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