Lead a team of 30 task associates through the process of unloading, sorting, and stocking 30k unit trucks
Coordinated inventory handling, stockroom organization, and replenishment tasks.
Delegated and assigned planograms to be completed
Coached and trained on company standards and expectations
Lead the salesfloor 4/5 days a week while also offering a vip customer
experience
Improved overall company performance through strategic initiatives
Broke LY inventory results 2 years in a row
Full Time Assistant Manager
Tillys, Mall Of America
12.2024 - 10.2025
Currently Operations manager
Facilitated school hiring event, resulting in over 20 on-the-spot hires
Designed attractive product layouts to engage customers
Conducted interviews and hired candidates for open positions
Provided support to customers by addressing inquiries and resolving issues
Finding shoe sizes and selling different brands
Helped customers build outfits
Educated on KPIs and led team to results
Coaching and leading a high-volume team
Maintaining education on new and upcoming trends
Organizing and upkeeping store standards
Resetting visuals
Promoting different popular/new and upcoming brands to customers
Completed cleaning checklists to ensure store cleanliness and organization
Performed restocking duties to maintain store appearance
Loss prevention audits- Logs- Reports
Making sure clearance is separated and marked
Standards and quality
Previous Training and development lead/ Recruiting
Full Time Assistant Manager
Maurices, Mall Of America
05.2024 - 12.2024
(Store closed due to lease buyout)
Lead successful Sales Experience Leader shift.
Since arriving helped lead and coach the team to bonus over 5% to plan, 6 months in a row.
Survived a 30k Sunday at Mall Of America.
Took, and taught company training of self development and being a compassionate leader to new managers.
Provided coaching on performance expectations to team members.
Led surveys and initiatives for customer acquisitions.
Coached and monitored team behaviors to enhance Customer Acquisition Reports
Generated enthusiasm around customer feedback.
Analyzing which days needed improvement and investigating why the day reflected that way.
Adjusted scheduling and staffing to optimize customer interactions.
Led efforts to restore store to 100 NPS%
Took over more responsibility and changed DOR to Operations:
Made sure tasks were assigned and completed in a timely manner on Zipline.
Helped Visual/Freight come up with a plan to get shipment done in 48 hours
Assisted visual team with implementing design changes.
Store Manager
Torrid, Eagan
08.2023 - 04.2024
Hired a fully new staff within a week of takeover.
Restructured layout for higher volume, faster-paced store, improving customer flow.
Helped to open the Duluth, and Fargo Torrid Stores.
Managed incoming and outgoing shipments to ensure timely delivery.
Designed and implemented visual displays to enhance customer engagement.
Conducted training sessions for new staff on store policies and procedures.
Arranged lighting and marketing displays to enhance store visibility.
Assisted neighboring stores with staffing, training, visuals, and shipment.
Set up 4th Clearance Outlet location in company, ensuring operational readiness and visual appeal.
Packaged regular-priced freight for distribution to ensure timely delivery.
Organized incoming boxes for efficient stock management.
Structuring a layout to make it more profitable to shop.
Broke records in profitability and unit sales within reopenings first month.
Built customer excitement about the new store and managed confusion about the change.
Broke records in profitability and unit sales within reopenings' first month.
Store Manager
Torrid, Southdale
06.2022 - 08.2023
Turned the store around into #1 in the District over Plan.
Decreased shrink by over 20% in our first year.
Hired a full staff within a month.
Reorganized and merchandised store layout to enhance customer experience.
Retrained and trained staff on company practices and Customer connections.
Implemented strategies to improve community engagement and enhance the store's image.
Fostered authentic connections with customers.
Executed accurate bra fitting techniques.
Practiced honest selling techniques.
Cleaned and re merchandised the store.
Improved public perception of location through community engagement initiatives.
Cultivated strong, authentic connections with customers to drive loyalty.
Was sent out to help train other stores on things like:
How our visuals should look.
Visual updates and how to execute store sets.
How to read store sets and what they mean in a real world setting.
How to organize back rooms and sales floor efficiently.
Helped manage and run both Eagan, and Southdale Location until the Southdale Store closure.
Organized and executed the packing and transferring of inventory to ensure efficient relocation.
Assistant Manager Full Time
Torrid, Mall Of America
08.2020 - 06.2022
Transitioned from part-time to full-time status to enhance team support.
Coordinated store remodel by planning, packing, and relocating inventory to a temporary space, ensuring seamless transition back to the permanent location.
Hired, Interviewed, and maintained team.
Assisted in managing operations of a new store, contributing to successful launch and ongoing performance.
Sent to other stores as support for staffing, as well as training other staff on ways to connect with customers. Organizational, and company practices they didnt know.
Credit card sign ups and accountability on expectations.
Trained new and existing hires on customer service standards, enhancing team knowledge and service quality.
Sent to other stores as support for staffing, as well as training other staff on ways to connect with customers. Organizational, and company practices they didn't know.
Sales associate/Cashier
Torrid, Mall Of America
07.2019 - 11.2019
Worked with 101 customers to identify unique fits, fostering meaningful connections.
Achieved success in customer loyalty and credit card sign-ups.
Organized and folded incoming shipments for efficient storage.
Operated cash register in a busy retail environment.