ALESKA DAVIS
Flowery Branch,GA
Summary
Results-driven professional with a strong commitment to delivering exceptional customer experiences. Skilled in effectively handling inquiries, resolving issues, and cultivating positive relationships to drive client satisfaction and loyalty. Consistently achieved top ratings in customer satisfaction surveys, showcasing exceptional communication skills and problem-solving abilities. Eager to bring this track record of success to a collaborative and dynamic team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ASD 3 Teacher (Provisional)
Taylor Elementary
07.2023 - 03.2024
- Developed and implemented a comprehensive training program for first-year Paraprofessionals to effectively execute and track students' Individualized Education Program (IEP) goals, resulting in improved student progress and compliance with regulatory standards
- Implemented personalized teaching strategies that led to a 12% increase in student testing scores, tailored to individual learning styles and abilities
- Utilized creative and strategic thinking to develop, implement, and oversee interactive small group activities, resulting in increased participant engagement and positive feedback from administrators and students
- Supported organizational goals by effectively communicating and collaborating with professional staff, administrators, and parents to provide ongoing updates of students' progress and build a positive learning community
- Established and maintained a positive learning environment that empowered students to set and achieve realistic academic goals, resulting in improved self-perception and increased confidence in their abilities.
CAREGIVER TEAM MANAGER
Fitz Personal Care Home
04.2021 - 12.2023
- Developed and implemented a daily activity program that enhanced client well-being and social interaction, resulting in improved emotional health and satisfaction levels
- Developed a comprehensive training manual for record-keeping and on-site policies, increasing compliance and efficiency
- Managed monthly schedules, correspondence, payroll, and billing with accuracy and timeliness.
- Evaluated employee performance monthly and coached and trained 10 team members, increasing quality of work and employee motivation.
SUPERVISEE TRAINEE
EastChester Family Services
10.2021 - 08.2023
- Managed a diverse caseload of 15 clients per week, delivering a variety of therapy services including individual, group, family, and adjunctive therapies to promote holistic client well-being
- Collaborated with consumers and staff to create individualized, goal-oriented treatment plans, resulting in a 30% increase in client satisfaction and measurable progress toward treatment goals
- Attended all required staff organizational meetings and treatment planning meetings to facilitate an integrated, interdisciplinary team approach to service
- Maintained compliance with all applicable practice standards and guidelines
- Always maintained client confidentiality and adherence to HIPAA requirements.
OPERATIONS TEAM MANAGER
Belk
09.2018 - 11.2020
- Implemented inventory management best practices, reducing stockouts by 3%
- Collaborated with the management team to implement a new fulfillment department with a projected increase of 15% by implementing quality control measures
- Oversaw retail sales operations across physical stores and online platforms, fostering a welcoming and customer-centric environment that contributed to an 11% increase in sales revenue
- Cultivated positive relationships with associates, resulting in improved collaboration and teamwork
- Managed cash transactions, processed returns, and efficiently opened and closed store operations
- Created and updated displays to drive sales and enhance overall customer experience.
Personal Stylist
Macy's
12.2015 - 09.2017
- Generated and grew customer base through strategic appointment scheduling and social media outreach, with an increase in business revenue
- Conceptualized and executed personalized styling events for clients to enhance brand engagement and loyalty
- Utilized creative visual displays and strategic floor moves to enhance merchandise presentation, increasing sales
- Demonstrated exceptional selling skills and product knowledge to drive customer engagement and satisfaction
- Handled cash accurately, processed returns, and opening and closing registers
- Created and updated displays to increase sales.
Visual Manager
Macy's
07.2012 - 08.2015
- Utilized visual merchandising techniques to develop sell-down strategies, resulting in a 7% increase in sales and enhancing the overall store environment to drive customer engagement
- Cultivated a talent-centric culture emphasizing retention, career growth, and succession planning, resulting in a low turnover rate
- Developed comprehensive training programs for new visual hires, including interactive seminars and detailed training booklets to enhance onboarding experience, resulting in recognition as 'Visual Manager of the Month' and 'Most Improved Visual Manager'
- Traveled 25% of the time to various locations for business meetings, conferences, client visits, and store openings.
Education
MASTERS of SCIENCE - Developmental Psychology
05.2021
BACHELOR of SCIENCE - Psychology
07.2020
Skills
- Leadership
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Negotiation
- Risk Management
- Strong Written & Verbal Communication Skills
- E-Commerce Platform
- Inventory Management Software
- CRM
Certification
- CORPORATE COMPLIANCE & ETHICS, 2022
- CASE MANAGEMENT FOR PARAPROFESSIONALS, 2022
- CRISIS PREVENTION & INTERVENTION, 2022
- CPR, 2026
- FIRST AID, 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
- Supervised team of 15 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
ASD 3 Teacher (Provisional) - Taylor Elementary
07.2023 - 03.2024
SUPERVISEE TRAINEE - EastChester Family Services
10.2021 - 08.2023
CAREGIVER TEAM MANAGER - Fitz Personal Care Home
04.2021 - 12.2023
OPERATIONS TEAM MANAGER - Belk
09.2018 - 11.2020
Personal Stylist - Macy's
12.2015 - 09.2017
Visual Manager - Macy's
07.2012 - 08.2015
Walden University - MASTERS of SCIENCE, Developmental Psychology
Walden University - BACHELOR of SCIENCE, Psychology