Aleska DE LA Cruz
Passaic,New Jersey
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warranty Administrator
North Jersey truck center
Saddle Brook, NJ
11.2022 - Current
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Provided technical support to customers regarding product warranties and returns.
- Assisted in creating standard operating procedures for processing warranty requests.
- Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
- Created detailed records of all customer interactions related to warranties and returns.
- Updated company databases with new information about warranties and returns.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Organized claims paperwork and booked appointments with customers.
- Organized information by using spreadsheets, databases or word processing applications.
Cashier
North jersey truck center
Saddle Brook, NJ
06.2021 - 11.2022
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
Cashier Assistant
Ctown supermarket
Passaic, NJ
09.2014 - 02.2018
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Passaic High School
Passaic06-2016
Skills
- Dealership experience
- Multitasking Abilities
- Customer service
- Strong communication
- Flexible and Adaptable
- Attention to Detail
- Problem Resolution
- Computer Skills
- Fluent in English and Spanish
- Experience with CDK
- Sales
- Cash register
- Phone etiquette
- project coordination
Certification
Core certification
Timeline
Warranty Administrator
North Jersey truck center
11.2022 - Current
Cashier
North jersey truck center
06.2021 - 11.2022
Cashier Assistant
Ctown supermarket
09.2014 - 02.2018
Core certification
Passaic High School
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