Alessa Castaneda
HOUSTON,TX
Summary
Results-driven Retail Sales Associate with 3+ years of experience in store operations and team training. Skilled in cash handling, point-of-sale transactions, and inventory management. Experienced in visual merchandising and sales report analysis to optimize shift performance. Committed to delivering exceptional customer service and collaborating with team members to enhance store efficiency.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Retail Sales Manager
Cotton On Group
HOUSTON, TX
2026.03 - Current
- Led store floor operations using Cotton On Group sales standards
- Trained team members on customer service and product knowledge
- Managed daily cash handling and point-of-sale transactions
- Coordinated stock replenishment and inventory control across sales floor
- Supported visual merchandising changes to align with Cotton On Group guidelines
- Scheduled team shifts and supervised daily task allocations
- Monitored sales reports and store activity for shift planning
- Created weekly and monthly reports on store performance and sales objectives.
Retail Sales Associate
Aeropostale
HOUSTON, TX
2024.11 - 2026.08
- Replenished stock, folded apparel, and organized backroom inventory for daily sales.
- Answered customer questions and recommended outfits based on fit, style, and occasion.
- Collaborated with teammates to support opening, closing, and daily store operations.
- Assisted customers with finding the right product for their needs.
Retail Sales Associate
Fabletics
HOUSTON, TX
2024.06 - 2025.10
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Retail Sales Associate
Buckle
HOUSTON, TX
2023.05 - 2024.12
- Assisted guests with denim, apparel, and accessory selections on Buckle sales floor.
- Processed sales transactions using the Buckle point-of-sale system and register procedures.
- Maintained fitting rooms, recovered merchandise, and organized displays by brand standards.
Education
Penn Foster Career School
Scranton, PASome College (No Degree) - Medicine
Baylor College of Medicine
HOUSTON, TXSkills
- Retail management
- Point-of-sale transactions
- Inventory control
- Stock replenishment
- Visual merchandising
- Sales reporting
- Cash management
- Store opening and closing
- Performance management
- Team management
- Team leadership
- Conflict resolution
- Problem solving
- Business acumen
- Work in fast-paced environments
- Patient
- Bilingual
- Financial goals
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Retail Sales Manager
Cotton On Group
2026.03 - Current
Retail Sales Associate
Aeropostale
2024.11 - 2026.08
Retail Sales Associate
Fabletics
2024.06 - 2025.10
Retail Sales Associate
Buckle
2023.05 - 2024.12
Penn Foster Career School
Some College (No Degree) - Medicine
Baylor College of Medicine