ALESSA CHAPA
Houston
Summary
Detail-oriented medical receptionist with expertise in front desk operations, insurance verification, and surgery scheduling. Proven track record in enhancing practice visibility and patient engagement through effective management of social media platforms. Recognized for delivering exceptional patient service while maintaining an organized and efficient workflow. Aiming to secure a full-time position that fosters professional growth and offers competitive compensation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Greater Houston Eye Consultants
Houston
08.2024 - Current
- Verified insurance claims for accuracy and compliance with company policies.
- Managed surgery scheduling from start to finish, including obtaining prior authorizations, securing surgery dates, and communicating pre- and post-operative instructions to patients.
- Handled front desk operations, greeting patients and managing check-ins and check-outs efficiently.
- Processed payments and maintained accurate financial records.
- Scheduled appointments for multiple locations to optimize patient flow and reduce wait times.
- Coordinated referrals from primary care providers and specialists.
- Requested accurate CPT codes for proper insurance billing.
- Sent reminder messages to patients to reduce no-show rates.
- Calculated estimated pricing for testing, procedures, and office visits.
- Prepared patient intake forms and demographics prior to appointments to streamline front office operations.
Optician
Americas Best Contacts and Eyeglasses
Pearland
12.2023 - 08.2024
- Verified vision insurance and ensured accurate benefit application.
- Checked in patients and maintained up-to-date records in patient management system.
- Answered high-volume phone calls and provided professional, timely assistance.
- Dispensed eyeglasses and contact lenses, ensuring proper fit and patient satisfaction.
- Processed phone orders and coordinated in-store pickups or deliveries.
- Updated patient information with accuracy and confidentiality.
- Assisted with sales of eyeglasses and contact lenses, meeting individual and team goals.
- Scheduled appointments and managed daily appointment flow efficiently.
Social Media Coordinator
Amazing Lash Studio
Houston
08.2023 - 12.2023
- Greeted clients, managed check-in and check-out processes efficiently.
- Answered high-volume phone calls and responded promptly to client inquiries.
- Handled payment processing and explained available payment options.
- Maintained cleanliness and organization of the studio to ensure a welcoming environment.
- Pre-booked appointments to maximize client retention and scheduling efficiency.
- Managed social media accounts including Instagram, TikTok, and Facebook.
- Created and posted daily content (photos, videos) to engage followers and promote services.
- Monitored and responded to all messages and comments across social media platforms to maintain active client communication.
Chiropractic Assistant
Chiro-Sport Rehabilitation Center
Houston
10.2023 - 11.2023
- Answered phone calls and managed front desk responsibilities including patient check-in/check-out.
- Assisted the doctor with treatment room preparation and basic treatment support duties.
- Scheduled appointments, including advanced multi-visit scheduling, to support treatment plans.
- Processed patient payments and explained available services and billing options.
- Maintained a clean and organized office environment to ensure a professional setting.
- Conducted cold calls and outreach to potential patients to generate new business.
- Engaged with local businesses using in-person marketing strategies to promote services and build referral relationships.
- Followed up with existing and prospective patients to encourage continued care and engagement.
Education
High School -
Milby High School
Skills
- Bilingual (English and Spanish)
- Medical administrative support
- Surgery scheduling & coordination
- Patient service & front desk operations
- Social media management (Instagram, TikTok, Facebook)
- Insurance verification (medical & vision)
- Payment processing
- Scheduling & multi-location coordination
- Time management & organizational skills
- Clerical support & customer service
- Sales & payment processing
- Microsoft Office Suite (Word, Excel)
- CPT coding
- Team collaboration
Certification
Basic Life Support (BLS), American Heart Association, Certified in CPR, AED usage, and emergency response for adults, children, and infants. Trained to perform high-quality chest compressions, rescue breathing, and team-based resuscitation in clinical and emergency settings.
Timeline
Receptionist
Greater Houston Eye Consultants
08.2024 - Current
Optician
Americas Best Contacts and Eyeglasses
12.2023 - 08.2024
Chiropractic Assistant
Chiro-Sport Rehabilitation Center
10.2023 - 11.2023
Social Media Coordinator
Amazing Lash Studio
08.2023 - 12.2023
High School -
Milby High School
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