Alessa De Hoyos
Fontana,CA
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance organizational brands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Beauty Sales Advisor
Sephora at Kohl's
Ontario, CA
07.2021 - Current
- Demonstrated knowledge of beauty products and services to customers.
- Provided advice on the selection of beauty products that best-suited customer needs.
- Assisted in merchandising and restocking shelves with beauty products.
- Contributed to sales targets through effective selling techniques.
- Developed relationships with customers to encourage repeat business visits.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges according to company policy.
Administrative Assistant
Farmer's Insurance
Rancho Cucamonga, CA
03.2021 - 08.2021
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
Beauty Supervisor
Kohl's
Fontana, CA
10.2013 - 01.2020
- Developed and implemented new training programs for beauty staff.
- Provided guidance on customer service standards for all beauty employees.
- Ensured compliance with company policies and procedures related to product usage, safety regulations, and health codes.
- Maintained a high level of product knowledge to ensure proper advice was given to customers when needed.
- Inspected work areas regularly, ensuring cleanliness and orderliness were maintained at all times.
- Developed connections to offer guests a best-in-class experience with skincare, makeup, and fragrance.
- Drove and exceeded sales goals by providing personalized beauty experiences based on customer needs.
- Backed up the reception desk by answering phones, scheduling appointments, and processing payments.
Stylist/Lead Makeup Artist
Shoda Pop Studios
Los Angeles, CA
02.2016 - 12.2019
- Created custom looks for clients based on their individual style, body type, and personality.
- Demonstrated knowledge of fabrics, colors, textures, cuts, and silhouettes.
- Ensured that all styling areas were kept clean and organized at all times.
- Assisted in organizing special events such as pop-up shops or fashion shows.
- Kept notes listing preferences and services provided to clients for quick reference.
- Collaborated with clients to increase profile and status through successful styling.
Photo Stylist
Jay & Ani Photography
Los Angeles, CA
07.2015 - 07.2018
- Coordinated with photographers, art directors, and clients on desired looks for each shot.
- Selected props and accessories to enhance the overall look of a photo shoot.
- Assisted in organizing studio set-ups prior to photoshoots, including lighting equipment setup.
- Inspected garments for any flaws before being photographed.
- Guided how outfits should be worn or styled during shoots.
- Met tight schedules and deadlines for illustration projects.
- Worked alongside the entire development team in an energetic and creative environment.
Seasonal Sales Associate
Target
Fontana, CA
10.2010 - 04.2011
- Organized merchandise displays on the sales floor.
- Stocked shelves with incoming inventory items.
- Cleaned, organized, and maintained backroom storage areas.
- Monitored stock levels and reported low inventory levels to the management team.
- Sorted merchandise into appropriate departments for display or sale.
- Assisted shoppers in locating desired items within the store.
- Replenished items on shelves as needed to maintain adequate supply levels.
Education
Bachelor of Arts - Visual Communication Design
California State Polytechnic University, Pomona
Pomona, CA12-2024
Associate of Science - Photography
Mount San Antonio College
Walnut06-2015
Skills
- Appointment Scheduling
- Customer Relationship Building
- Product Knowledge
- Inventory Management
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Analytical Skills
- Creative Thinking
- Decision-Making
- Team Building
- Critical Thinking
- Proofreading
- Proactive Approach to Problem Solving
- Flexible Creative Approach
- Adobe Photoshop Expertise
- Adobe Illustrator
- Equipment Preparation
- Retouching and Color Correction
- Digital Photography
Languages
Spanish
Professional
Certification
- Photography- Technician
- Photography- Photoshop Edit
- Photography II
- LinkedIn Learning: Adobe InDesign Part 1 & 2
Accomplishments
- Recognition for Best in Customer Service
- First student leader to plan and produce "Out of Context" zine for Photo LA Convention
- Recognition for Excellent Leader for 5-Star Survey Consistencies
References
References available upon request.
Timeline
Beauty Sales Advisor
Sephora at Kohl's
07.2021 - Current
Administrative Assistant
Farmer's Insurance
03.2021 - 08.2021
Stylist/Lead Makeup Artist
Shoda Pop Studios
02.2016 - 12.2019
Photo Stylist
Jay & Ani Photography
07.2015 - 07.2018
Beauty Supervisor
Kohl's
10.2013 - 01.2020
Seasonal Sales Associate
Target
10.2010 - 04.2011
Bachelor of Arts - Visual Communication Design
California State Polytechnic University, Pomona
Associate of Science - Photography
Mount San Antonio College