Alessandra Alves
Kissimmee,FL
Summary
Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
16
16
years of professional experience
Work History
Team Supervisor
Wawa
07.2018 - Current
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for 10 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Collaborated with other leaders and executives to direct workflow and support operations.
Coordinator of Volunteers/ Food Bank
Church Calvary Of Kissimmee
01.2017 - 12.2022
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Distributed food boxes with carefully selected essentials to families in need.
- Packaged up nonperishable food items for food bank visitors.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Prepared and packaged boxes during box assembly line phase.
- Arranged food bank events and activities to raise awareness and support.
Key Holder
Burlington
10.2014 - 10.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Housekeeping Supervisor
West Gate Resort
03.2008 - 06.2011
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Established and enforced safety protocols and guidelines for staff.
- Maintained required records of work hours, budgets and payrolls.
- Developed and implemented staff recognition programs to motivate and reward employees.
Education
No Degree - Food Safety
Wawa University
Orlando09.2022
No Degree - Phlebotomy
Professional Academy of Health
Kissimmee, FL01.2014
Communications - Business
Pontifical Catholic University of Parana
Brazil12.1999
Skills
- Complaint Handling
- Report Preparation
- Performance Improvement
- Staff Training
- Overtime Management
- Coaching and Mentoring
- Goal Setting
- Assignment Delegation
- Problem-Solving
- Attention to Detail
Additional Information
Languages:
English - Fluent, speaking, writing and reading
Portuguese- Fluent, speaking, writing and reading
Spanish - Fluent, speaking and reading - Intermediary writing
Timeline
Team Supervisor
Wawa
07.2018 - Current
Coordinator of Volunteers/ Food Bank
Church Calvary Of Kissimmee
01.2017 - 12.2022
Key Holder
Burlington
10.2014 - 10.2019
Housekeeping Supervisor
West Gate Resort
03.2008 - 06.2011
No Degree - Food Safety
Wawa University
No Degree - Phlebotomy
Professional Academy of Health
Communications - Business
Pontifical Catholic University of Parana