Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alessandra Amato

Lebanon,PA

Summary

Over 5 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Branch Team Leader

Jonestown Bank & Trust Co.
Lebanon, PA
05.2021 - Current
  • Supervisor on Banker line and back up to Branch Manager - overseeing Community Associates, Community Banker I & Community Banker II.
  • Personal & Business Account Openings, CD & IRA Account Openings and renewals.
  • Personal Loans, Home Equity Term Loans, and Home Equity Lines of Credit.
  • Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
  • Resolved escalated customer and associate issues and counseled associates.
  • Maintained relationships with business partners to assist customers with complex financial needs.
  • Recruited, interviewed, hired and trained 4employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed strategic plans for day-to-day financial operations.

Community Banker I

Jonestown Bank & Trust Co.
Lebanon , PA
11.2015 - 05.2021
  • Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
  • Resolved escalated customer and associate issues and counseled associates.
  • Maintained relationships with business partners to assist customers with complex financial needs.
  • Complied with established internal controls and policies.
  • Helped to resolve customer concerns and escalated issues for solutions.
  • Coordinated Personal and Business account openings, Certificate of Deposit and IRA openings and renewals.

Cashier

A&M Pizza & Restaurant
Lebanon, PA
05.2010 - 11.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Cedar Crest High School
Lebanon, PA
05.2013

Skills

  • Customer Interactions
  • Branch Operations
  • Leadership Skills
  • Staff Recruitment and Hiring
  • Customer Satisfaction
  • Prioritizing and Planning
  • Employee Training Oversight
  • Weekly Payroll
  • Staff Evaluations
  • Personal Loans
  • HELOC's and HETL's

Languages

Italian

Timeline

Branch Team Leader

Jonestown Bank & Trust Co.
05.2021 - Current

Community Banker I

Jonestown Bank & Trust Co.
11.2015 - 05.2021

Cashier

A&M Pizza & Restaurant
05.2010 - 11.2015

High School Diploma -

Cedar Crest High School

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Alessandra Amato