Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Scarsdale, NY
10.2024 - Current
Adapted to high-pressure environments
Problem solving and multitasking
Data driven decision making
Team leadership and mentorship
Conflict resolution
Attention to detail and Quality control
Helped to train new employees
Sales / Designer
Closets By Design
Bethel, CT
08.2024 - 12.2024
Sales expertise and client relationship management
Client consultations and needs analysis
Project management (End to End)
Design implementation
Solution-focused consultations
Organizational and analytical skills
Product knowledge and competitive awareness
Risk management
Value creation
Implemented a more efficient file management system
Documentation Analyst
Children’s Rescue Fund
New York, NY
01.2024 - 08.2024
Developed user guides, manuals, FAQs, and instructional materials for end-users and IT staff
Engaged in technical writing, ensuring clarity and precision
Conducted quality assurance checks on documentation
Led user research efforts to improve usability and functionality
Created company IDs using Kodak’s design software
Contributed to project brainstorming and ideation sessions
Cross-functional collaboration and communication
Process improvement initiatives, data analysis, budgeting (cost benefit analysis)
IT Intern / HR Intern
Children’s Rescue Fund
New York, NY
05.2021 - 08.2021
Provided basic IT support in a MacOS environment (Hardware and Software)
Assisted with day-to-day technical operations and support
Performed data entry tasks and maintained digital records
Supported team with Zoom and Office 365 administration
Problem resolution under pressure
Network configuration and maintenance
System upgrades and installation
Maintained employee records
Supported onboarding
Participated in employee engagement activities (event planning, surveys)
Helped update company policies
Cashier / Sales Floor Associate
Burlington Coat Factory
Yonkers, NY
05.2020 - 12.2020
Provided exceptional customer service
Processed transactions efficiently at the register with accuracy and speed
Maintained organized and visually appealing sales floor displays
Collaborated with team members to achieve daily sales goals and maintain store standards
Resolved customer issues and complaints in a professional manner
Inventory management
Sales and product knowledge
Education
UX/UI Design Certificate -
01.2024
Bachelor of Science - Business Administration and Technology
SUNY Delhi
Delhi, NY
01.2023
Skills
Information Systems
Risk Management
Leadership
Project Management
Organization
Communication
Forecasting
Microsoft Office Suite
Google Suite
Salesforce
VSIO
Azure AD
ERP Systems
Workday
BambooHR
Slack
Microsoft Teams
SAP SuccessFactors
HTML
Java
Wireframing
Prototyping
Figma
Interaction Design
AdobeXD
Sketch
SDLC
IT Operations
MacOS Support
Zoom
Team building
Technical drawing
Sales presentations
Customer retention
Leadership and Volunteer Experience
Girls Inc., New Rochelle, NY, President, 01/01/16, 12/31/18, Led the New Rochelle branch of Girls Inc., (a non-profit focused on empowering young women), Developed and implemented programs to inspire and educate members, Managed team activities, enhancing communication and leadership skills, Directed projects that promoted innovation and community engagement, Event planning and coordination, Resource management, Public speaking and communication skills
Habitat For Humanity, New Rochelle, NY, Volunteer, 01/01/17, 12/31/17, Assisted in organizing food distribution for homeless individuals, ensuring efficient meal service, Engaged in environmental clean-up projects, enhancing the appearance and safety of residential areas, Developed strong teamwork and communication skills while working alongside fellow volunteers, Project coordination and teamwork, Problem solving and hands on skills, Community engagement
Midnight Run, New Rochelle, NY, Volunteer, 01/01/17, 12/31/17, Participated in nighttime outreach to distribute food, clothing, and toiletries to homeless individuals in New York City, Collaborated with a team of volunteers to coordinate donations, organize supplies, and distribute them efficiently, Assisted in sorting clothing and preparing care packages for distribution during nightly runs, Developed strong communication and interpersonal skills through regular interactions with a diverse community, Logistics and time management, Coordination with team members, Cultural awareness and sensitivity