Alessandra Avery
Culver City,CA
Summary
Organized Administrative Assistant versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives.
Overview
25
25
years of professional experience
Work History
Wire Transfer Customer Service
Pontual Money Transfers
01.2021 - 12.2023
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Solved unresolved customer issues.
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Responsible for the wire transfer systems, and related products and services
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
- Identified opportunities for process improvements, implementing changes that led to increased accuracy and reduced risk exposure.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
Sales Representative
Diagnostic Laboratories
04.2018 - 01.2021
- Increased sales volume by adding 15 accounts in the Bay Area territory.
- Completed daily outbound calls, up to 5 hours per day.
- Negotiated prices, terms of sales and service agreements.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Identified prospective customers by using business directories and following leads from existing clients.
- Met existing customers to review current services and expand sales opportunities.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Import and Export Coordinator Internship
Ad Service
03.1999 - 08.2002
- Coordinate/Communicate with international agents
- Dispatch of shipping documents
- Monitor and update status of shipments and route to destination
- Create export container bookings , ordering containers
- Maintain communication and
information between Overseas shippers, Customers and Venders to ensure
customers' needs were being met
- Responsible for the naturalization of goods
Education
Bachelor of Arts - International Businness
Universidade Estacio de Sa
Rio de Janeiro, Brazil2000
Skills
- Exceptional interpersonal communication
- Effective leader
- Efficient multi-tasker
- Customer service-oriented
- Organized
- Persuasive negotiator
- Sales proposal creation
- People-oriented
- Reliable
- International Wire Transfers
- Currency Conversion Understanding
- Wire Transfer Investigations
- ACH Operations Knowledge
- Fraud Detection Abilities
- Deadline-oriented
- Client Relationship Building
- Payments Processing
- Interpersonal Communication
Timeline
Wire Transfer Customer Service
Pontual Money Transfers
01.2021 - 12.2023
Sales Representative
Diagnostic Laboratories
04.2018 - 01.2021
Import and Export Coordinator Internship
Ad Service
03.1999 - 08.2002
Bachelor of Arts - International Businness
Universidade Estacio de Sa
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