Alessandra Biton Sims
Avon Park,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Clerical work. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Court Specialist
Highlands County Clerk of Courts
12.2024 - Current
- Maintained court dockets and updated disposition of cases after court hearings.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Provided assistance to attorneys and court personnel in courtroom
- Collected court fees and fines and recorded amounts collected in CLERICUS.
- Reviewed court documents to process motions and pleadings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Child Support Specialist
Polk County Clerk of Courts
07.2024 - 12.2024
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Documented data and completed accurate updates to case records.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Developed and maintained accurate records of programs and services.
Insurance Sales Agent
Allstate Insurance Company
05.2023 - 07.2024
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients on insurance policies and procedures.
Mortgage Loan Officer Assistant
Home Solution Lenders, Inc
06.2021 - 06.2023
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Monitored key dates to obtain information by deadlines.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Answered inquiries and provided superior customer service to clients.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Receptionist
Home Solution Lenders, Inc.
12.2020 - 06.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Call Center Agent
Results Companies
02.2020 - 12.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05-2018
Skills
- Document preparation
- Docket preparation
- Court processes
- Case file preparation
- Court operations support
- File management
- Creative problem solving
- Payment collection
- Records management
- Data entry
- Confidentiality
Certification
- CNP - Certified Notary Public
- Licensed Insurance Agent 4-40
Timeline
Court Specialist
Highlands County Clerk of Courts
12.2024 - Current
Child Support Specialist
Polk County Clerk of Courts
07.2024 - 12.2024
Insurance Sales Agent
Allstate Insurance Company
05.2023 - 07.2024
Mortgage Loan Officer Assistant
Home Solution Lenders, Inc
06.2021 - 06.2023
Receptionist
Home Solution Lenders, Inc.
12.2020 - 06.2021
Call Center Agent
Results Companies
02.2020 - 12.2020
High School Diploma -
Penn Foster High School
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