Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Alessandra Cammarata

Alessandra Cammarata

Miami

Summary

Reliable team member with a proven track record at Grand Beach Hotel Surfside and Provider Network Solutions, excelling in Sales Coordination and Event Planning. Skilled in Salesforce and Data Analysis, I fostered new customer relationships, achieving sales goals while enhancing guest satisfaction. Bilingual in English and Spanish, I effectively communicate and collaborate across teams to drive results. Currently working full time and studying full time. I earned my Associates degree in Computer Science and I graduate with my Bachelor's in Data Analytics in July 2026. I have shadow experience in SEO with the Director of IT, Project Management in Mondays.com for Programming Department, and Data Visualization skills with Excel and Power BI for Medical Economics department.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Assistant

Provider Network Solutions
03.2025 - Current
  • Prepared and edited documents for leader's depending on their needs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Supported staff on special assignments.
  • Observed the programming department and had project manager job actions.
  • Collected various reports and information regarding client's business by interviewing, shadowing, and analyzing reports.
  • Coordinated with Programming team to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments on Mondays.com.
  • Worked directly with project management on document and template needs.
  • Developed pivot tables and custom reports in Excel.
  • Gathered data from appropriate sources to assist in determining customer needs and requirements.
  • Observed Medical Economics Department and had visualization job actions using Power Bi and Microsoft Products like Excel.
  • Input data into spreadsheets and databases.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Coordinator

Grand Beach Hotel Surfside
07.2023 - 02.2024
  • Engaged in event and planning training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated event spaces and potential room options.
  • Provide price. Costs vary depending on requests, whether it be a wedding or birthday.
  • Worked with Formula 1, FIFA, and Art Basel for reservations and event spaces.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Observed the Director of IT and had SEO job actions. We would use SEO tactics to increase our rank on a search engine.
  • I would create ai generated blogs for the hotel and publish it online to increase rank.
  • Prepared pricing agreements and contracts to close sales.
  • Collaborated with accounting department to analyze and reconcile variance accounts.

Front Desk Agent

The Miami Beach EDITION
06.2021 - 07.2023
  • Greeted guests upon arrival, offered assistance, and answered questions.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Resolved service-related problems and documented actions in Opera system.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Tracked important information in Salesforce/Opera spreadsheets and ran reports or generated graphs using data.

Education

Bachelor of Arts - Computer Science

Miami Dade College
Miami, FL
07-2026

Associate of Arts - Computer Science

Miami Dade College
Miami, FL
07-2025

Skills

  • Call handling, bookkeeping, scheduling, and mail handling
  • Salesforce
  • Opera Hotel System
  • Microsoft Products: Excel, Word, Powerpoint, Outlook
  • Toast System
  • Tableau
  • Power Bi
  • Basic understanding of SQL Server, Python, and R
  • Monday'scom
  • SEO for hotel website
  • Meeting planning
  • Data Visualization
  • Ad Hoc
  • Inventory tracking
  • Database management
  • Presentation preparation
  • Valid Driver's license
  • English fluency
  • Spanish fluency
  • Data entry
  • Project planning
  • Clerical support
  • Report analysis
  • Spreadsheet creation
  • Event planning
  • Expense reporting
  • Appointment scheduling
  • Project coordination
  • Data analysis
  • Event preparation

Certification

Degree of Associate in Arts: Computer Science

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Assistant

Provider Network Solutions
03.2025 - Current

Sales Coordinator

Grand Beach Hotel Surfside
07.2023 - 02.2024

Front Desk Agent

The Miami Beach EDITION
06.2021 - 07.2023

Bachelor of Arts - Computer Science

Miami Dade College

Associate of Arts - Computer Science

Miami Dade College

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