ALESSANDRA CLINGERMAN
Orlando,WV
Summary
I'm a respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Delta
Sanford, FL
07.2023 - 12.2023
- Answered phones, responded to inquiries, and took messages.
- Provided information about hotel amenities, services, and local attractions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Call Center Representative
TLC Creative
Orlando, FL
07.2021 - 03.2022
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
University High School
Orange City, FL09-2023
Associate of Arts -
Valencia College
Orlando, FLSkills
- Front Office Support
- Hospitality Services
- Customer Service
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Agent
Delta
07.2023 - 12.2023
Call Center Representative
TLC Creative
07.2021 - 03.2022
High School Diploma -
University High School
Associate of Arts -
Valencia College