Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alessandra Dell'Acqua

Houston,TX

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Medical Spa Receptionist

Elite Skin And Body MD
05.2021 - Current
  • Handled payments and processed credit card transactions.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Enforced spa policies, following company procedures at all times.
  • Updated customer records and maintained accurate client information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.

Customer Service Associate

Target
10.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

No Degree - Diagnostic Medical Sonography

Lone Star College System
Cypress, TX
06.2025

High School Diploma -

Cypress Ridge High School
Houston, TX
05.2021

Skills

  • Transactions Reconciliation
  • Cloud-Based File Organization
  • Membership Programs
  • Accounting and Billing Software
  • Calendar Management
  • Information Protection
  • Microsoft Office
  • Opening and Closing Skills
  • Appointment Scheduling and Management
  • Answer Telephone Calls
  • Manage Files
  • Interpersonal Communication Skills

Timeline

Medical Spa Receptionist

Elite Skin And Body MD
05.2021 - Current

Customer Service Associate

Target
10.2020 - Current

No Degree - Diagnostic Medical Sonography

Lone Star College System

High School Diploma -

Cypress Ridge High School

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Alessandra Dell'Acqua