Alessandra Desta
Hyattsville,MD
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk/Dispatch Supervisor
Strickly Solutions LLC
06.2022 - Current
- Entered data accurately into company databases using advanced spreadsheet software.
- Verified and corrected discrepancies in data entries to ensure consistency and reliability.
- Streamlined data entry processes, improving overall efficiency of operations.
- Conducted regular audits of data entries to identify errors and recommend improvements.
- Managed scheduling for multiple dispatch teams, enhancing resource allocation and performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Collaborated with cross-functional teams to optimize workflow and support project goals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Patient Transport Manager
George Washington University Hospital
11.2021 - 09.2023
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Led cross-functional teams in executing transport strategies aligned with business objectives.
- Developed training programs for staff to improve compliance with safety regulations and operational procedures.
- Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
- Established protocols for emergency response, improving overall safety in transport operations.
- Collaborated with healthcare teams to coordinate schedules for patient appointments and procedures.
- Monitored and reported any patient changes during transport to ensure prompt medical attention.
Treatment Area Coordinator/Senior Unit Manager
Inova Alexandria Hospital
09.2018 - 05.2021
- Managed communication between teams to streamline operations and enhance collaboration across departments.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
- Maintained up-to-date documentation of processes and procedures, ensuring compliance with organizational standards.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Monitored key performance indicators to identify areas for improvement and implement necessary changes.
Unit Clerk/Data Entry Intern
Virginia Hospital Center
04.2016 - 09.2018
- Assisted patients with check-in procedures and documentation accuracy.
- Facilitated communication between medical staff and patients to ensure efficient service delivery.
- Managed electronic health records input, maintaining confidentiality and compliance with regulations.
- Organized and scheduled appointments, optimizing clinic workflow for better patient experience.
- Processed incoming calls, directing inquiries to appropriate departments to enhance response time.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Education
No Degree - Cyber Security
Prince George's Community College
Upper Marlboro, MDSkills
- Microsoft Office
- Office administration
- Attention to detail
- Fast typing speed
- File management
- Data management
Languages
Amharic
Full Professional
Timeline
Data Entry Clerk/Dispatch Supervisor
Strickly Solutions LLC
06.2022 - Current
Patient Transport Manager
George Washington University Hospital
11.2021 - 09.2023
Treatment Area Coordinator/Senior Unit Manager
Inova Alexandria Hospital
09.2018 - 05.2021
Unit Clerk/Data Entry Intern
Virginia Hospital Center
04.2016 - 09.2018
No Degree - Cyber Security
Prince George's Community College
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