Salesforce
Alessandra Dias Barboza
Immigration And Pro Bono Specialist
San Jose,CA
Summary
Results-oriented leader constantly looking for creative solutions, which has led to a reputation for delivering results, achieving and surpassing objective metrics. Demonstrated expertise in project management, and streamlining operations. Highly-organized and talented administrator at the non profit sector, successful at motivating teams, setting goals, and training employees. Excellent interpersonal skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Pro Bono Administrator
Immigration Institute Of The Bay Area
Redwood City, CA
05.2021 - Current
- Implemented procedures and spearhead projects to expand capacity for pro bono opportunities and increased client services.
- Train and supervise the work of non-legal volunteers and staff in best practices and protocols in day-to-day pro bono activities and events.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution of the Pro Bono Program.
- Ensure the program's goals and metrics are on track.
Immigration Paralegal
Immigration Institute Of The Bay Area
Redwood City, CA
09.2019 - 11.2020
- Surpassed specific position objectives by cooperating with management to implement project initiatives.
- Conducted detailed intake interviews with clients to determine service need and eligibility.
- Aided attorneys and legal representatives by keeping records and managing the organization's immigration cases.
- Researched law literature, databases and public information to investigate case issues.
Intern
District Office Of Assembly Member Evan Low
Cupertino, CA
01.2018 - 05.2018
- Assisted with constituents’ casework, requests and letters.
- Built rapport with clients and stakeholders to facilitate a trusting relationship
- Represented the Assembly member at tabling events in the community.
- Upheld office schedule and calendar to coordinate workflow and meetings.
Bank Teller Intern
U.S. Bank
Cupertino, CA
04.2017 - 06.2017
- Processed transactions. Answered customer inquiries regarding account balances, transaction history and services charges
- Educated customers on use of banking website and mobile apps.
- Performed table work to promote the bank services and promotions;
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Arts - Latin American And Latino Studies
University of California - Santa Cruz
Santa Cruz, CA 07.2017 - 08.2019
Bachelor of Arts - Politics
University of California, Santa Cruz
Santa Cruz, CA 07.2017 - 08.2019
Skills
Community Outreach
Virtual and In-person Event Coordination
Problem-Solving and Growth Mindset
Cultural Awareness
Software
Adobe Pro
DocuSign
Abacus Law and Cerenade
Outlook and Google Suite
Certification
Diversity, Equity and Inclusion (DEI) Training - 4 sessions
Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown