Alessandra Dillon

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Checked identification for minimum age for sale of alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Answered customers' questions, recommended items and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
• Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Described product highlights and benefits to help guide purchasing decisions.
• Recorded product or service failure complaints and notified appropriate departments.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
• Trained staff members on use of POS system.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
• Prepared specialty desserts for customers for special occasions.
• Stay up-to-date on menu changes to help customers make food choices.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Supervised server staff and simultaneously served personal sections of tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Greeted new customers, discussed specials and took drink orders.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
• Maintain friendly and professional customer interactions.

Took daily calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients.

Identify prospective customers using lead generating methods and perform an average of 30 cold calls per day.

Developed tools to track and monitor personal sales opportunities,
deals in progress and finished contracts.