Alessandra DiMichele
Steubenville,OH
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dependable employee establishes rapport and trust with clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Pals Chrysalis Health
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Accounting and balancing accounts
- Update spreadsheets and databases to track, analyze, and report on program data
- Help out on the floor and tend to clients as needed
Independent Provider
Ohio Department Of Developmental Disabilities
11.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Help clients in the community and provide HPC.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer service
Cigna
11.2021 - 04.2022
- Patient Care Advocate
- Responded to customer requests for products, services, and company information.
Traffic Coordinator/Project Manager
Tag World Wide
01.2018 - 01.2021
- Built project timelines, team delegation plans and provided instructions for task completion.
- Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
- Developed and managed document tracking procedures and data gathering processes.
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
Graphic Designer
Ogden Newspaper
01.2016 - 01.2018
Motion Graphic Designer
Pittsburgh Penguins
01.2016 - 04.2016
- Design advertisements for events and games
- Edit pictures for game day
Shift Supervisor
Treat
05.2014 - 10.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Arts - Media Arts, Graphic Design
Robert Morris University
2016
Graphic Design
La Roche College
Pittsburgh, PA2013
High School Diploma -
Catholic Central High School
Steubenville, OH05.2011
Skills
- Corporate Identity
- Branding
- Website Developing
- Typography
- Layout, Format
- Secretary
- Organization
- Project Management
- Adobe Suite
- Microsoft Office
- Creative Cloud
- Quickbooks
- Sandata
- Microsoft Teams
- Effective Communication
- Sign Language
Certification
- Certified in CPR, First Aid, and Medication Administration
Timeline
Independent Provider
Ohio Department Of Developmental Disabilities
11.2022 - Current
Administrative Assistant
Pals Chrysalis Health
04.2022 - Current
Customer service
Cigna
11.2021 - 04.2022
Traffic Coordinator/Project Manager
Tag World Wide
01.2018 - 01.2021
Graphic Designer
Ogden Newspaper
01.2016 - 01.2018
Motion Graphic Designer
Pittsburgh Penguins
01.2016 - 04.2016
Shift Supervisor
Treat
05.2014 - 10.2016
Bachelor of Arts - Media Arts, Graphic Design
Robert Morris University
Graphic Design
La Roche College
High School Diploma -
Catholic Central High School