Alessandra Ditchkus
Newark,DE
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at my numerable restaurant-related jobs and within my internship at Homeland Security. Skilled in maintaining cleanliness and workplace safety, demonstrating an excellent work ethic and team collaboration. Increased productivity through effective time management and prioritization, leveraging both interpersonal and technical skills for superior service delivery.
Overview
3
3
years of professional experience
Work History
Counter Person
Mereym's Four Seasons Pizzeria
05.2024 - 08.2024
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed both cash and card purchases and returns.
Intern
Department of Homeland Security
05.2024 - 08.2024
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Organized preparation and production of both internal and public-facing documents and correspondence.
- Demonstrated commitment to public service upholding department values and working towards collective goals.
Delivery Driver
La Ortolana
01.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Counter Person
Poliseno's Pizzeria
05.2021 - 10.2021
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Education
Bachelor of Science - Psychology
University of Delaware
Newark, DE06.2027
High School Diploma -
Caesar Rodney High School
Camden, DE06.2023
Skills
- Excellent work ethic
- Team Player
- Workplace Safety
- Maintaining cleanliness
Timeline
Counter Person
Mereym's Four Seasons Pizzeria
05.2024 - 08.2024
Intern
Department of Homeland Security
05.2024 - 08.2024
Delivery Driver
La Ortolana
01.2022 - 03.2023
Counter Person
Poliseno's Pizzeria
05.2021 - 10.2021
Bachelor of Science - Psychology
University of Delaware
High School Diploma -
Caesar Rodney High School