Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alessandra Galindo

Uvalde

Summary

Dynamic customer service professional with a proven track record at Taco Bell, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction and retention through effective problem resolution and active listening. Skilled in data entry and team development, driving sales growth and fostering loyalty in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

WB Liquors
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Seasonal Sales Associate

Bealls
11.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative/ Manager

Taco Bell
06.2018 - 04.2022
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
  • Championed company values by modeling exceptional customer service skills both internally and externally.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.
  • Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
  • Partnered with senior management on strategic projects aimed at expanding the business''s presence within key markets.

Education

High School Diploma -

Uvalde High School
Uvalde, TX
05.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Team development

Timeline

Customer Service Representative

WB Liquors
02.2025 - Current

Seasonal Sales Associate

Bealls
11.2024 - 01.2025

Customer Service Representative/ Manager

Taco Bell
06.2018 - 04.2022

High School Diploma -

Uvalde High School

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