Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Affiliations/Languages
Social Media
Timeline
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Alessandra Gjomarkaj

Kew Gardens,NY

Summary

Results-driven and forward-thinking travel management and meetings executive with global and domestic expertise in business process management, corporate logistics, strategic planning, system implementations, onboarding, and team building. Recognized as a solutions-oriented leader with strong communication and organizational skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Specialist JFK International

Delta Air Lines, Inc
06.2024 - Current
  • First point of contact for Customer Service at JFK Airport. Handle all facets of check-in, document reviews and problem solving.
  • Proactively meet and greet customers to assess their needs, educate on Delta's available technology alternatives, and direct them appropriately.
  • Establish trust with travelers through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Medical Office Manager - Part Time

Dr. Ronald Werter
10.2022 - 06.2024
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Travel and Expense Specialist - Contract

Leidos
07.2021 - 10.2021
  • Part of newly created team which managed U.S. Department of Defense Healthcare Management System Modernization (DHMSM), travel program.

Global Travel Manager

UiPath
10.2018 - 11.2019
  • Led management of $50,000,000 global travel and meetings budget.
  • Spearheaded review of travel and expense software systems. Implemented SAP Concur Travel in North America, EMEA and APAC.
  • Partnered with expense team to integrate SAP Concur Expense resulting in 85% online booking compliance and 20% cost savings.
  • Implemented Rocketrip Travel Incentives resulting in additional 15% savings.
  • Redesigned and implemented new global travel policy containing automated request modules and updated approval flows.
  • Renegotiated vendor contracts for: global travel management company (TMC), airlines, hotels and rental cars, Uber and Lyft.
  • Partnered closely with People Ops to create travel policy training program for global onboarding platform, Brainshark.
  • Delivered weekly new hire traveler training presentations, in person and virtually.
  • Strategic Managed Meetings Program (SMMP) - Conceived of and implemented, global meetings and events policy.
  • Partnered with CVENT to roll out a global Strategic Managed Meetings Program (SMMP).

Travel and Expense Manager

Stony Brook University SUNY
09.2017 - 10.2018
  • System Implementation - Collaborated with team of 6 co-workers to develop database to design, test and implement Concur travel and expense.
  • Policies and Procedures - Evaluated all pertinent policies and procedures to ensure alignment with certification of travel claims and university per diems.

Global Travel and Meetings Manager

Tiffany & Co.
05.1999 - 03.2017
  • Created new role with responsibility for consolidation of all travel and meetings processes of $25,000,000 budget.
  • Implemented SAP Concur Travel and Expense in support of fully automated travel procurement process.
  • Department Restructuring and System Implementation - Led and managed RFP bidding and selection process of travel management company (TMC), preferred airlines, hotels and rental cars.
  • Implemented Concur Travel and Expense in support of fully automated travel booking platform.
  • Business Analysis - Analyzed financial data which led to overhaul and restructure of company's strategic vendor management program, resulting in savings of 25%.
  • Collaboration - Advocated for key stakeholder engagement and support to build roadmap for new travel program implementation.
  • Partnered closely with procurement organization to standardize legal contracts/master service agreements and service level agreements.
  • Meetings Consolidation - Created strategic managed meetings program (SMMP), automated processes and approval flows, reducing cost by 23%.
  • Customer Service - Maintained highest levels of customer service throughout tenure as reflected in surveys and awards.
  • Integrity - Demonstrated highest levels of integrity, tact, and confidentiality in all interactions.

Education

BBA - Business Administration

CUNY Baruch College - Zicklin School of Business
New York, NY

Skills

  • SAP Concur Travel and Expense
  • Coupa
  • Rocketrip
  • ISOS
  • CVENT
  • Microsoft Office
  • Google Docs
  • Emotional Intelligence

Certification

  • Global Business Travel Association (GBTA) Certifications: Global Travel Professional - GTP
  • Executive Management Program Certificate - University of Virginia - Darden School of Business

Professional Affiliations/Languages

Global Business Travel Association (GBTA)
Bilingual - English/Italian
Native or Bilingual

Social Media

Linked: https://www.linkedin.com/in/alessandra-gjomarkaj-gtp-a769397

Timeline

Customer Service Specialist JFK International

Delta Air Lines, Inc
06.2024 - Current

Medical Office Manager - Part Time

Dr. Ronald Werter
10.2022 - 06.2024

Travel and Expense Specialist - Contract

Leidos
07.2021 - 10.2021

Global Travel Manager

UiPath
10.2018 - 11.2019

Travel and Expense Manager

Stony Brook University SUNY
09.2017 - 10.2018

Global Travel and Meetings Manager

Tiffany & Co.
05.1999 - 03.2017

BBA - Business Administration

CUNY Baruch College - Zicklin School of Business

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