Alessandra Guzman

The Assistant Manager is responsible for assisting in the day- to- day operations of the assigned area of responsibility within the department to ensure Encore Boston Harbor standards are maintained by the staff. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.

• Assisting the manager with daily duties, which include, but not limited to: room quality control, guest requests, tracking keys, daily pass downs, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department.
• Conducts inspections in all guest rooms, hallways and related back of house space in order to maintain a high level of cleanliness.

Responsible for the cleanliness of the public areas at Encore Boston Harbor, while maintaining a focus on customer service.

Comply with Encore boston harbor's guidelines for public health and safety.

• Cleaning of Thoreau Club's common areas to include restrooms, kitchen, floors and function areas

Responsible for cleaning of all resident's rooms and common areas

Residential and commercial property cleaning.

Manage department set up according to Target standards and lead a team of 10 members in daily operations.