Alessandra James
Atlanta,GA
Summary
Tech-savvy and compassionate professional with over seven years of experience supporting clients across behavioral health, customer service, and administrative environments. Skilled in crisis intervention, resource coordination, and digital documentation. Adept at navigating high-pressure situations with empathy and composure while utilizing technology to manage data, research solutions, and connect clients to the right support. Recognized for combining strong communication, organization, and emotional intelligence to deliver excellent outcomes in both remote and in-person roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Counselor (National Suicide Prevention Hotline Partner)
ProtoCall Services
02.2025 - 07.2025
- Delivered immediate emotional support and crisis intervention for individuals contacting National Suicide Prevention Lifeline.
- Assessed risk and ensured caller safety through collaboration with emergency and mental health resources.
- Maintained accurate, confidential documentation while adhering to organizational and HIPAA standards.
- Demonstrated calm communication and resourcefulness in high-pressure situations during peak call volumes.
Guidance Consultant
ComPsych
07.2024 - 02.2025
- Acted as initial contact for clients seeking work-life balance, legal referrals, financial aid, and wellness support.
- Conducted comprehensive research to identify verified resources, connecting clients with suitable services promptly.
- Managed extensive digital documentation while ensuring data accuracy and confidentiality.
- Collaborated with internal teams to guarantee timely responses and superior service delivery.
Behavioral Health Support Professional
Devereux Advanced Behavioral Health
11.2023 - 07.2024
- Provided daily care for individuals facing behavioral and mental health challenges, focusing on de-escalation and crisis management.
- Employed trauma-informed communication techniques to ensure safety and maintain structured environments.
- Documented behavioral progress and incidents in digital systems, ensuring accuracy and compliance with healthcare standards.
Customer Service & Marketing Assistant
One Luv Café ATL
06.2019 - 10.2023
- Managed customer interactions across in-person, online, and phone channels with professionalism.
- Processed transactions and updated online content to enhance user experience.
- Supported local marketing campaigns to drive engagement and visibility.
- Balanced various operational tasks while ensuring accuracy and efficiency.
E-Commerce Clerk
Kroger
08.2018 - 06.2019
- Processed digital grocery orders, ensuring accuracy and attention to detail.
- Coordinated curbside pickups, addressing customer issues promptly.
- Maintained organized workflow to enhance operational efficiency.
Education
Bachelor’s Degree - Psychological Science
Kennesaw State University
Kennesaw, GA01.2024
Skills
- Crisis Intervention & De-escalation
- Resource Coordination & Research
- Customer Experience & Client Support
- Data Entry & Digital Documentation
- Microsoft Office (Word, Excel, Outlook)
- CRM & Scheduling Systems
- Remote Work Efficiency & Task Management
- HIPAA Compliance & Confidentiality
- Problem-Solving & Conflict Resolution
- Active Listening & Communication
- Organization & Prioritization
- Team Collaboration & Adaptability
Certification
CPR Certified — Devereux Advanced Behavioral Health (2024)
Timeline
Crisis Counselor (National Suicide Prevention Hotline Partner)
ProtoCall Services
02.2025 - 07.2025
Guidance Consultant
ComPsych
07.2024 - 02.2025
Behavioral Health Support Professional
Devereux Advanced Behavioral Health
11.2023 - 07.2024
Customer Service & Marketing Assistant
One Luv Café ATL
06.2019 - 10.2023
E-Commerce Clerk
Kroger
08.2018 - 06.2019
Bachelor’s Degree - Psychological Science
Kennesaw State University