Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alessandra Martinez

Herndon,VA

Summary

Results-driven professional with a solid background in restaurant management seeking to leverage diverse skills and leadership experience into a new industry. Known for proficiently managing teams and operations in fast-paced environments. With a keen eye for detail and a commitment to excellence, I am eager to apply my skills and strategic mindset to excel in a new industry.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Cooper's Hawk Winery & Restaurants
09.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts statements and invoices regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Nanny/Housekeeper

Private Residence
06.2022 - 09.2022
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.

Front House Manager

Morton's The Steakhouse
10.2021 - 05.2022
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Host

Morton's The Steakhouse
02.2021 - 10.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Server

Glory Days Grill
07.2017 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Office Manager

Pikaron 438
10.2018 - 02.2020
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cultivated warm relationships with regular customers.

Sales Associate

Victoria's Secret & PINK
06.2016 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High school diploma -

Skills

  • Microsoft Office
  • Teamwork and Collaboration
  • Organizational Skills
  • Attention to Detail
  • Analytical and Critical Thinking
  • Office Management
  • Staff Management
  • Inventory control and record keeping
  • Financial Accounting

Certification

  • ServSafe Alcohol
  • CPR Certification

Timeline

Office Manager

Cooper's Hawk Winery & Restaurants
09.2022 - Current

Nanny/Housekeeper

Private Residence
06.2022 - 09.2022

Front House Manager

Morton's The Steakhouse
10.2021 - 05.2022

Host

Morton's The Steakhouse
02.2021 - 10.2021

Office Manager

Pikaron 438
10.2018 - 02.2020

Server

Glory Days Grill
07.2017 - 02.2021

Sales Associate

Victoria's Secret & PINK
06.2016 - 12.2020

High school diploma -

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Alessandra Martinez