Alessandra Mera
Wesley Chapel,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Valcorp Homes LLC
12.2022 - Current
- Handle emails, phone calls, and other forms of communication on behalf of executive, ensuring timely responses and prioritizing urgent matters.
- Conduct research on various topics as needed, providing summaries and relevant information to support decision-making.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Rep/Night Auditor
Holiday Inn Express & Suites
07.2019 - 12.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with empathy.
Front Desk Representative
Country Inn & Suites by Radisson
06.2017 - 05.2019
- Train new employees on hospitality/customer service skills and computer skills with Property Management System (Opera PMS)
- Proficient in night audit responsibilities including billing and reconciliation for third parties and overturning a system for day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Leto High School
Tampa, FL05.2017
Skills
- Hospitality
- Strong Communication Skills
- Computer skills
- Customer support
- Multitasking and Organization
- Strong Work Ethic
- Night Audit
- Time Management
Timeline
Personal Assistant
Valcorp Homes LLC
12.2022 - Current
Front Desk Rep/Night Auditor
Holiday Inn Express & Suites
07.2019 - 12.2022
Front Desk Representative
Country Inn & Suites by Radisson
06.2017 - 05.2019
High School Diploma -
Leto High School
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