Seeking a position as an experienced level Administrator and Business Operations Manager in a Bilingual business setting that can utilize my talents, skills, and energy.
Overview
21
21
years of professional experience
Work History
Owned & Managed
Division’s on the Beach Pizza & Grill
Myrtle Beach, SC
06.2020 - 12.2023
Oversaw daily operations
Managed staff
Conducted interviews, trained staff, managed all financials from billing to banking
Directed Marketing ideas and Social Media
Provided exceptional customer service
Owned & Managed
Pizza Town
Conway, SC
02.2003 - 01.2022
Handled all incoming business and client requests for information
Recruited and hired qualified candidates for new positions
Prepared vendor invoices and processed incoming payments
Directed Marketing and Social Media
Processed accounts payable, vendor management, and payroll
Handled Bank Deposits
Processed Cash, Checks, Deposits, and Withdrawals
Balanced the Cash drawer and Teller station
Maintained Customer Satisfaction
Maintained general accounting & Payroll, bank deposits
Owned & Operated
AVM Salon
Medford, NJ
09.2013 - 06.2020
Handled all incoming business and client requests for information
Recruited and hired qualified candidates for new positions
Prepared vendor invoices and processed incoming payments
Directed Marketing and Social Media
Processed accounts payable, vendor management, and payroll
Handled Bank Deposits
Owned & Managed
Fabio’s Pizza
Atco, NJ
02.2003 - 01.2020
Handled all incoming business and client requests for information
Recruited and hired qualified candidates for new positions
Prepared vendor invoices and processed incoming payments
Directed Marketing and Social Media
Processed accounts payable, vendor management, and payroll
Handled Bank Deposits
Processed Cash, Checks, Deposits, and Withdrawals
Balanced the Cash drawer and Teller station
Maintained Customer Satisfaction
Maintained general accounting & Payroll, bank deposits
Managed a Family-owned Furnished Apartments Busine at Family Business – Furnished ApartmentsManaged a Family-owned Furnished Apartments Busine at Family Business – Furnished Apartments
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.