Alessandra Piscitelli
Levittown,United States
Summary
Seasoned Operations, Manager offering 20 year career with solid history of achievements in managing and overseeing daily office operations of healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care. Motivated leader with strong organizational and prioritization skills. Areas of expertise include communication, problem solving, and billing.
Overview
21
21
years of professional experience
Work History
Operations Manager
Northwell Health Physician Partners
Lake Success, NY
09.2012 - 09.2021
- Experienced in managing day-to-day administrative tasks to deliver high level of customer service, and maximize patient satisfaction along with knowledge of current healthcare laws and procedures, medical issues, medical billing procedures, including insurance benefits.
- Effective verbal and written communication skills, ability to establish and maintain strong working relations with cross-functional departments, co-workers, and patients.
- Solid leadership and management skills, ability to build a professional working environment for staff.
- Ability to work in a fast-paced and dynamic work environment as well as handle stressful situations, including staff issues and patient complaints.
- Hiring and training staff, and conducting annual reviews
- Proficient in all aspects of billing
- Coordinate schedules
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of the position
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Office Manager
Long Island Surgical Specialists
Lake Success, NY
09.2000 - 09.2012
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for four surgeons
- Insurance credentialing for four surgeons
- Insurance and patient billing and collections
- Insurance Appeals
- Authorizations for surgeries and radiology studies
- Maintained impeccable office organization to support efficiency, professionalism,and performance objectives
Education
Certification of Completion - Business Management
Berkeley Business School
Hicksville, NY05.1989
Skills
- Team Leadership
- Budget Development Management
- Staff Management
- Problem-Solving
- Performance Reporting
- Policies and Procedures Implementation
- Multi-Office Operations, Manager
- Coordinated Doctor's Patient Schedules
- Billing and Insurance Appeals
- Surgical Coordinator
- Systems Implementation
Timeline
Operations Manager
Northwell Health Physician Partners
09.2012 - 09.2021
Office Manager
Long Island Surgical Specialists
09.2000 - 09.2012
Certification of Completion - Business Management
Berkeley Business School
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