Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Alessandra Reynolds

Saratoga Springs,UT

Summary

Professional sales leader equipped to drive team success and exceed goals. Expertise in developing sales strategies that align with business objectives and foster team cohesion. Reliable team player known for adaptability and results-oriented mindset. Proficient in leveraging data, office sales and install targets for decision-making. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Sales Team Lead

DaBella
01.2024 - Current
  • Led daily team trainings to improve and develop the reps sales skills
  • Conducted MOD shifts to guide reps in two to three offices through appointments to drive higher closing results
  • Sold 200K in a month while leading a team to hit 100K goals per rep
  • Monitored multiple KPI's on a weekly and monthly basis to keep track of team and office numbers
  • Completed daily recruiting calls and weekly interviews to expand the team


Sales Representative

DaBella
05.2023 - 01.2024
  • Visited client homes to evaluate home condition, demonstrate product options, and propose same day solutions for diverse needs.
  • Guided clients through 14-page contracts and finance applications for accurate and efficient signing.
  • Achieved #1 sales rep first three months in the field.
  • Mentored multiple reps who achieved 100k net sale goals.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.

Food and Consumable Coach

Walmart
02.2022 - 05.2023
  • Implemented action plans that enhanced customer satisfaction rates from a 2.8 rating to a 3.4 store wide.
  • Resolved multiple staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Implemented new onboarding and cross-training methods to reduce turnover rates and overall employee satisfaction.
  • Organized daily task completion for optimal time management to reach designated deadlines.
  • Managed 7 team leads and their 70+ assigned associates.

Sales Representative

Vector Marketing Company
08.2021 - 02.2022
  • Expanded customer base through cold calling, networking, and relationship building.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Developed and delivered engaging sales presentations over zoom to convey product benefits.
  • Offered product discounts to encourage customer business, while maintaining company profit margins.

Asset Protection Customer Host

Walmart
01.2021 - 08.2021
  • Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
  • Conducted bag and receipt checks at entrances and exits to prevent theft and maintain a secure shopping environment.
  • Completed detailed incident reports following any security breaches or instances of suspected theft, allowing for timely follow-up actions.
  • Assisted in the apprehension of shoplifters by maintaining a strong presence on the sales floor and collaborating with law enforcement when necessary.

Team Member

McDonald's
08.2020 - 12.2020
  • Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
  • Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
  • Received orders from customers and input into order management system.
  • Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.

Newspaper Carrier

Telegraph Herald
05.2018 - 06.2019
  • Bagged and delivered newspapers to 150 homes daily before 6am regardless of weather conditions.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Reduced delivery times through new routing techniques from 90 to 60 minutes.
  • Maintained up-to-date records of delivery routes and customer information.

Education

High School Diploma -

Sheyenne High School

No Degree - Psychology

Utah State University
03.2022

Skills

  • Customer Relationship Building and Retention
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Objection handling
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Performance Evaluations
  • Key account management
  • Hiring and Training
  • Employee Coaching and Mentoring
  • Onboarding and Orientation

Hobbies

I have participated in archery both competitively and recreationally for over 10 years. At the age of 15 I won first place at the Midwest Archery Championship and have since participated in numerous local and statewide competitions. Over the last two years I've also rebuilt a salvaged Jeep Wrangler, of which I have invested over 200 hours into.

Timeline

Sales Team Lead

DaBella
01.2024 - Current

Sales Representative

DaBella
05.2023 - 01.2024

Food and Consumable Coach

Walmart
02.2022 - 05.2023

Sales Representative

Vector Marketing Company
08.2021 - 02.2022

Asset Protection Customer Host

Walmart
01.2021 - 08.2021

Team Member

McDonald's
08.2020 - 12.2020

Newspaper Carrier

Telegraph Herald
05.2018 - 06.2019

High School Diploma -

Sheyenne High School

No Degree - Psychology

Utah State University

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Alessandra Reynolds