Alessandra Reynolds
West Fargo,ND
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
Language
Work History
Sales Representative
DaBella
05.2023 - Current
- Visited client homes to evaluate home condition, demonstrate product options, and propose same day solutions for diverse needs.
- Guided clients through 14-page contracts and finance applications for accurate and efficient signing.
- Achieved #1 sales representative first three months in the field.
- Trained in multiple representatives who achieved 100k net sale goals .
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Food and Consumable Coach
Walmart
02.2022 - 05.2023
- Implemented action plans that enhanced customer satisfaction rates from a 2.8 rating to a 3.4 store wide.
- Resolved multiple staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented new onboarding and cross-training methods to reduce turnover rates and overall employee satisfaction.
- Organized daily task completion for optimal time management to reach designated deadlines.
- Managed 7 separate team leads and their 70+ assigned associates.
Sales Representative
Vector Marketing Company
08.2021 - 02.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Offered product discounts to encourage customer business, while maintaining company profit margins.
- Completed regular audio and video calls with customers to develop exceptional rapport.
Asset Protection Customer Host
Walmart
01.2021 - 08.2021
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Conducted bag and receipt checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Completed detailed incident reports following any security breaches or instances of suspected theft, allowing for timely follow-up actions.
- Assisted in the apprehension of shoplifters by maintaining a strong presence on the sales floor and collaborating with law enforcement when necessary.
Team Member
McDonald's
08.2020 - 12.2020
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Received orders from customers and input into order management system.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Newspaper Carrier
Telegraph Herald
05.2018 - 06.2019
- Bagged and delivered newspapers to about 150 homes daily before 6am regardless of weather conditions.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Reduced delivery times through new routing techniques from 90 to 60 minutes.
- Maintained up-to-date records of delivery routes and customer information.
- Updated customers on schedule and delivery changes during holidays.
Education
High School Diploma -
Sheyenne High School
West Fargo, NDNo Degree - Psychology
Utah State University
Logan, UT03.2022
Skills
- Customer Relationship Building and Retention
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Team Leadership
- Time Management
- Verbal and written communication
- Performance Evaluations
- Hiring and Training
- Employee Coaching and Mentoring
- Onboarding and Orientation
Hobbies
I have participated in archery both competitively and recreationally for over 10 years. At the age of 15 I won first place at the Midwest Archery Championship and have since participated in numerous local and statewide competitions. Over the last two years I've also rebuilt a salvaged Jeep Wrangler, of which I have invested over 200 hours into.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offTimeline
Sales Representative
DaBella
05.2023 - Current
Food and Consumable Coach
Walmart
02.2022 - 05.2023
Sales Representative
Vector Marketing Company
08.2021 - 02.2022
Asset Protection Customer Host
Walmart
01.2021 - 08.2021
Team Member
McDonald's
08.2020 - 12.2020
Newspaper Carrier
Telegraph Herald
05.2018 - 06.2019
High School Diploma -
Sheyenne High School
No Degree - Psychology
Utah State University