Summary
Overview
Work History
Education
Skills
Timeline
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Alessandra Saucedo Lopez-Carnevale

Denver,CO

Summary

Experienced retail professional with a strong background in sales management, inventory oversight, and customer relations. Skilled at creating a collaborative team environment that drives store success and achieves targets. Recognized for adaptability in responding to evolving business demands and consistently delivering exceptional customer service and staff training.

Overview

13
13
years of professional experience

Work History

Counter Manager & Piercing Appretice

Bound By Design
05.2022 - Current
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Maintained cleanliness and organization of counter area, adhering to shop's standards at all times.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Recruited, coached, motivated and trained new counter staff.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Assisted with managing and curating social media content, driving engagement and increasing brand visibility.
  • Maintained extensive bookkeeping records, ensuring accurate financial tracking and reporting.
  • Sold high-end gold jewelry, consistently exceeding sales targets and providing exceptional customer service.
  • Successfully worked my way into a piercing apprenticeship, learning the trade and gaining hands-on experience.

Counter Manager & Piercing Appretice

Bound By Design
05.2022 - Current
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Maintained cleanliness and organization of counter area, adhering to shop's standards at all times.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Recruited, coached, motivated and trained new counter staff.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Assisted with managing and curating social media content, driving engagement and increasing brand visibility.
  • Maintained extensive bookkeeping records, ensuring accurate financial tracking and reporting.
  • Sold high-end gold jewelry, consistently exceeding sales targets and providing exceptional customer service.
  • Successfully worked my way into a piercing apprenticeship, learning the trade and gaining hands-on experience.

Armani & YSL Counter Manager

Nordstrom Beauty
03.2020 - Current
  • Going above and beyond for customers to create genuine connections with clientele by giving them a personalized experience
  • Volunteering helping out with events as well as hosting some of my own with my brands
  • My weekly sales would consistently put me as number 1 in sales to anywhere within the top 10 amongst a department of 35 associates
  • Excellent with math and numbers
  • Able to use social media to help promote any event or new products for my brands
  • Responsible for answering the phone, working the register, restocking inventory, helping with presentations, and organizing my products to company standards
  • Most importantly, being a team player with all my colleagues and having a great working relationship with the staff is very important to me so we can all help each other out
  • Top sales performer
  • Hosted engaging and entertaining events
  • Been recognized for going out of my way to help customers and coworkers

Sales Ambassador

Lush Cosmetics
08.2017 - 01.2020
  • Providing the best customer service, using emotive language, determining their needs, and giving demonstrations and samples of products suited to the needs of the customer
  • Trained to do operations, by prepping the store very early before store openings
  • Strived to meet and achieve sales goals, answering the phone, working the register, restocking, helped with presentation, and organizing
  • Won many competitions on holiday gift sets
  • With passion helping a customer, and made a sale $700
  • Started out as a seasonal associate and worked my way to stay as a full time sales ambassador

Assistant Manager

Game Over Videogames
06.2016 - 10.2017
  • Overseeing the store by keeping up with sales numbers, doing weekly inventory, answering the phone, working the register, cleaning the store, setting up displays, and ensuring a high level of morale
  • Making sure to inspire associates to provide customers with outstanding customer service and be a good lead to help them achieve their sales goals as well as the store goal
  • Learned how to both clean and repair vintage/classic systems into 'like new' quality
  • I would show up at least an hour early for shifts, in case I was needed sooner than scheduled on a high-volume day
  • Worked my way up from Key-Holder to Assistant Store Manager position
  • Helped associates cover shifts when they needed personal time off so that I could better help the team
  • Ran the store by myself while the store manager
  • Happily volunteered to help be the narrator when the store held monthly gaming competitions

Product and Color Consultant

Sephora at JCPenney
10.2015 - 03.2017
  • Giving the absolute best customer service by determining customers needs and goals
  • Building rapport with customers and have them be my clientele
  • Being able to help customers with makeup and skincare suited to their needs
  • Always ensuring the store upkeep, register operations, greeting customers, meeting sales goals, providing samples, planned and organized events
  • Preferred Sales Associate
  • $1000+ sales in fragrance in one day
  • Built up my clientele
  • Started out as seasonal, and moved my way up to color and skincare

Keyholder

Earthbound Trading Co.
03.2012 - 01.2015
  • Making sure to be on top of sales goals while leading the team and ensuring high morale
  • Greeting and attending customers so they have the best experience
  • Being able to break down shipment weekly, help set up new table features and promos, use the register and count down the money, and make sure the shop is clean and presentable for the next day
  • Performed assistant manager duties for seven months until the job was filled
  • Worked my way to Key-holder
  • Placed in charge when the Store Manager was absent
  • Shown up more than once on the All Stars Sales Report
  • Worked several days straight when our small staff lost two employees in one week

Education

Cosmetology License - Cosmetology

Aveda Institute
San Antonio, TX
07-2015

High School Diploma -

Maddison HIgh School
San Antonio, TX
01-2010

Skills

    Social Media Management:

  • Content creation and curation
  • Audience engagement and community management
  • Social media analytics and performance tracking
  • Platform-specific strategies (Instagram, Facebook, etc)

    • Bookkeeping and Financial Management:

  • Financial record keeping
  • Budget tracking and expense management
  • Invoicing and billing
  • Reporting and data analysis
  • QuickBooks and Excel proficiency (if applicable)

    • Sales & Customer Service:

  • High-end jewelry sales and client relationships
  • Product knowledge and presentation
  • Upselling and meeting/exceeding sales targets
  • Customer service excellence and conflict resolution
  • Closing sales and follow-ups

    • Piercing Apprenticeship:

  • Piercing techniques and safety protocols
  • Sterilization and sanitation procedures
  • Customer consultations and aftercare education
  • Hands-on learning and skill development in the body modification industry

    • Additional Skills:

  • Strong attention to detail
  • Time management and multitasking
  • Problem-solving and adaptability
  • Team collaboration and independent work
  • Excellent communication and interpersonal skills
  • Bilingual, Spanish

Timeline

Counter Manager & Piercing Appretice

Bound By Design
05.2022 - Current

Counter Manager & Piercing Appretice

Bound By Design
05.2022 - Current

Armani & YSL Counter Manager

Nordstrom Beauty
03.2020 - Current

Sales Ambassador

Lush Cosmetics
08.2017 - 01.2020

Assistant Manager

Game Over Videogames
06.2016 - 10.2017

Product and Color Consultant

Sephora at JCPenney
10.2015 - 03.2017

Keyholder

Earthbound Trading Co.
03.2012 - 01.2015

Cosmetology License - Cosmetology

Aveda Institute

High School Diploma -

Maddison HIgh School

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