Alessandra Serboli

● Partnered with business leaders at all levels of the organization to advise on employee relations, people and
performance management, HR policies and procedures across all business units (Sales, Operations, Corporate).
● Lead compliance efforts with non-exempt population to manage overtime cost and liability; provided training
resources to leaders to support the efforts
● Developed and facilitated performance management training, year-end assessments, talent calibration sessions.
● Planned and executed restructuring impacting 300+ team members.
● Lead cross-functional task force to revise current Sales roles, develop incentive compensation plans, design
organizational structure to support scalability.

● Led a team of 5 HR professionals and the execution of people operations for 300+ employees in 6 states: employee
relations, payroll, health & wealth benefits, safety, and worker’s compensation.
● Reduced 401k fees by $5,000/year by auditing participant census.
● Upskilled HR team to prioritize talent management strategic needs versus administratively budensome processes.
● Lead all compliance efforts with federal and state COVID-19 requirements.
● Successfully completed company’s first Accreditation Commission for Health Care audit.
● Implemented programs to improve safety and reduce risk: ongoing motor vehicle record monitoring (SuperVision),
tracking driving behaviors, injured worker re-employability program.
● Developed and executed uniform program by adopting centralized vendor to reduce cost and increase efficiencies.
● Eliminated $8,000 per year in uniform shipping cost and decreased fulfillment time by 50%.

● Led a distributed global team of 7 HR professionals (US, UK, Netherlands, Belgium, and India) supporting 1000+
employees in 15+ countries (US, EMEA, APAC)
● Developed processes and procedures to ensure compliance with wage & hour, and regulatory requirements for
benefit offerings and 401k plan
● Led Request for Proposal, selection of vendors, and contract negotiations for global implementations of total rewards
platform (Comptryx by Mercer) and professional development (LinkedIn learning)
● Oversaw daily operations of all payrolls, benefits, and 401k
● Managed due diligence and integration for global and domestic mergers and acquisitions

● Led distributed team of 5 HR Business Partners supporting Servicing, Operations, Sales, and Support functions.
o 2 HRBPs in Servicing sites/call centers (OK & CA); 3 HRBPs in Texas, with responsibilities across the US
● Enhanced organizational restructuring (RIF) by streamlining workflow; launched furlough program
● Aligned paid time off policy with cost saving efforts, resulting in $250,000 projected savings
● Executed organizational effectiveness strategies: employee engagement activities, performance management, and
compensation reviews.
● Led Request for Proposal, vendor selection, contract negotiation, engagement platform implementation (CultureIQ)
● Improved overall engagement score by 5% in 6 months by launching targeted activities (career pathing, recognition)
● Designed and launched the company's first Employee Resource Group programs.
● Formulated and executed claw back program for bonus payments; recovered $325,000 in 6 months
● Coordinated onboarding and integration of 1000+ employees through multiple acquisitions.
o Hired as Talent Onboarding Manager; promoted to AVP with HRBP responsibilities; promoted to AVP,
Strategic Human Resources (Chief of Staff to CHRO)

• Human Resources department of one for 3000+ FTE
• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding with distribution of new-hire paperwork to appropriate department heads
• Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
• Directed and controlled various benefit programs, including 401K, medical, dental and vision

• Managed Workday implementation for HR team in partnership with IT: requirements, system design, testing,
practitioner training
● Developed & facilitated Workday adoption training for 1000+ General Managers.
● Led HR Service Center and Support teams.
● Implemented electronic form I9 program, E-Verify and unemployment administration.
● Managed employee relations for 120+ restaurants and Support Center in US and Canada.
● Developed and facilitated field management training in key human resources areas.
● Monitored regulatory compliance for all domestic and international locations.
o Hired as a Field HR Manager; promoted to Corporate HR Manager; promoted to Manager, HR Systems and
Services

• Supported 800+ stores throughout the US and Puerto Rico
• Provided guidance on policies and procedures to ensure appropriate investigation and resolution of grievances
• Updated training processes by reviewing existing documentation, leveraging feedback from associates, legal and compliance teams to ensure accuracy and usability
• Liaised between multiple business divisions to improve communications
• Educated management on successful approaches for enhancing productivity and engagement