Alessandro Casillas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
CDL Truck Driver
SAIA LTL Motor Freight
01.2020 - Current
- Demonstrated adaptability by adjusting quickly to unexpected traffic conditions or changes in delivery schedules due to unforeseen circumstances.
- Responded to customer inquiries or concerns with professionalism and efficiency, fostering positive relationships between the company and its clients.
- Participated in regular safety meetings to stay current on industry best practices regarding city driving techniques.
- Upheld a high standard of cleanliness within the truck''s cabin area, promoting a safe and comfortable work environment.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Developed strong working relationships with fellow drivers, dispatchers, and warehouse staff through clear communication skills and teamwork mindset.
- Provided excellent customer service by promptly delivering packages with care and professionalism.
Cook
Panda Express Restaurant
02.2018 - 01.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Warehouse Associate
Shiekh Shoes
06.2016 - 12.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Chaffey College
Rancho Cucamonga, CASkills
- Customer Engagement
- Timely Execution of Responsibilities
- Computer proficiency
- Relationship building
- Client Engagement
- Accurate Data Entry
Timeline
CDL Truck Driver
SAIA LTL Motor Freight
01.2020 - Current
Cook
Panda Express Restaurant
02.2018 - 01.2020
Warehouse Associate
Shiekh Shoes
06.2016 - 12.2017
Chaffey College
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