Alessandro Flores
Palmdale,CA
Summary
Dynamic and results-driven professional with a proven track record at SAN LUIS YOUTH CENTER, excelling in customer service and problem resolution. Demonstrated ability to handle high-stress situations with professionalism, enhancing customer loyalty through empathetic engagement. Skilled in active listening and critical thinking, contributing to efficient operations and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SAN LUIS YOUTH CENTER
10.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Store Clerk
Del Sol Market
06.2021 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as [Number] pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma -
RESEDA HIGH SCHOOL
RESEDA06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
SAN LUIS YOUTH CENTER
10.2023 - 06.2024
Retail Store Clerk
Del Sol Market
06.2021 - 10.2023
High School Diploma -
RESEDA HIGH SCHOOL