Alessandro Fowler
Houston,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Skilled in maintaining clean, sanitary kitchen environments to support healthy food preparation and superior customer service. Experience includes washing dishes, cleaning cooking stations, and sanitizing food areas. Known for strong work ethic, punctuality, and ability to work efficiently under pressure. Contributed to improved kitchen workflows and cleanliness standards in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Old Navy
Houston, TX
10.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Dishwasher
Rams Horn dining hall
Fort Collins, CO
02.2023 - 05.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Organized trays with cutlery prior to serving meals to customers.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Adhered to sanitary regulations to prevent contamination with food products.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Assisted chef with food measurements, preparation and storage when necessary.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
Crew Member
Jersey Mike's Subs
Houston, TX
11.2021 - 10.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
- Presented orders to guests within anticipated service times.
Education
High School Diploma -
Xavier Academy
Houston, TX05-2022
Some College (No Degree) -
Colorado State University
Fort Collins, COSkills
- Customer Needs Assessment
- Contract Preparation
- Sales Development
- Business Development
- Payment Processing
- Inventory Control
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
Certification
- Class C Drivers License
- Eagle Scout Rank
- Order of the Arrow
Accomplishments
- Silver Key Award
Affiliations
I have been doing yard work for homeowners this past year to make extra money, and other work involving carpentry work, electrical work, and as well as automotive work.
Hobbies-playing guitar since 2016.
Timeline
Sales Associate
Old Navy
10.2023 - Current
Dishwasher
Rams Horn dining hall
02.2023 - 05.2023
Crew Member
Jersey Mike's Subs
11.2021 - 10.2022
High School Diploma -
Xavier Academy
Some College (No Degree) -
Colorado State University