Alessandro Lacey
Phoenix,AZ
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Night Merchandiser
Costco
Phoenix, Az
07.2023 - Current
- Oversaw product placement and inventory management to enhance store presentation.
- Stocked merchandise according to inventory standards and store layout guidelines.
- Maintained accurate stock levels, ensuring timely replenishment of products on shelves.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated pallet jacks to transport materials efficiently throughout warehouse.
Team Member
Salad And Go
01.2025 - 02.2026
- Prepared fresh ingredients daily to ensure quality and consistency in food preparation.
- Resolved customer complaints with professionalism, enhancing overall customer satisfaction.
- Processed payments at register, ensuring accurate cash handling for order totals.
- Conducted inventory counts and stocked merchandise to maintain optimal product availability.
- Assisted in training new staff on proper food handling and safety protocols.
- Operated kitchen equipment, adhering to safety protocols and maintenance schedules.
Team Manager
Valor Global
Phoenix, Az
04.2018 - 12.2023
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Conducted regular employee performance evaluations, providing constructive feedback and actionable solutions for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Led regular team meetings to communicate current business trends and relevant updates.
- Assisted HR staff in recruiting and retaining high-performing talent, contributing to team success.
- Established communication channels between departments, enhancing information sharing and collaboration.
- Designed, reproduced and distributed a variety of training aids for onboarding team members.
- Collaborated with others to discuss new opportunities.
Prior Authorization Specialist
CVS/caremark
Phoenix, Az
05.2015 - 04.2018
- Reviewed prior authorization requests for accuracy and completeness of information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Coordinated with departments to gather necessary information for prior authorization.
- Educated healthcare professionals on proper submission of pre-authorization requests.
- Conducted quality assurance audits of prior authorization processes according to established standards.
- Clarified patient inquiries and questions to update patient account information in computer system.
EVS Lead
Banner Estrella Medical Center
Phoenix, Az
10.2012 - 04.2015
- Conducted periodic audits of cleaning records and logs maintained by EVS staff members.
- Trained new employees on proper cleaning techniques and safety protocols.
- Executed daily inspections of assigned areas to uphold cleanliness standards and enhance overall facility appearance.
- Inspected lobbies and public areas to ensure they met company standards of cleanliness.
- Managed chemical cleaners in compliance with safety requirements and standard operating procedures to ensure a safe working environment.
- Conducted routine maintenance checks and communicated repair needs to management for timely resolution.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Performed deep-cleaning tasks during off-hours to minimize disruption. floor buffing, carpet cleaning, duct cleaning and wall washing.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZ, Az 08.2005 - 05.2010
Skills
- Inventory management
- Retail experience
- Customer service
- Microsoft Office, Excel, Word, PowerPoint & Outlook
- Problem-solving
- Attention to detail
- Time management
- Staff training
- Team collaboration
- Leadership qualities
- Effective communication
Timeline
Team Member
Salad And Go
01.2025 - 02.2026
Night Merchandiser
Costco
07.2023 - Current
Team Manager
Valor Global
04.2018 - 12.2023
Prior Authorization Specialist
CVS/caremark
05.2015 - 04.2018
EVS Lead
Banner Estrella Medical Center
10.2012 - 04.2015
High School Diploma -
Copper Canyon High School
08.2005 - 05.2010