ALESSANDRO . ORTIZ
Technician Tech
Jersey City,New Jersey
Summary
Seeking for a clerical/administrative position with the opportunity to demonstrate strong work ethics, experience and skills.
Overview
2023
2023
years of professional experience
6
6
years of post-secondary education
Work History
AWS Cloud Engineer
Centene Corporation
1 1 - 01.2023
- Inter Hybrid/office
- Help research, design, develop, and implement complex enterprise software solutions
- Collaborate closely with multiple internal stakeholders such as architects, developers, business analysts, data stewards, and subject matter experts to provide design, technical analysis, development/configuration, testing, implementation, and support expertise representing the interest of the business across the enterprise
- Participate and contribute to the entire implementation process for new applications and enhancements to existing applications
- Provide input on the overall solution design
- Learn how to build and test applications
- Participate in meetings with business partners to understand business needs
Level 1 Technician
Syscom Business Technologies | Lehigh Valley IT Services
01.2018 - 01.2020
- Collect customer requests and data Provide product information Provide technical support to clients
- Repairing or replacing damaged hardware
- Managing technical documentation
- Creating a positive customer experience
Customer Service Representative
UPS Store
Phillipsburg, NJ
01.2016 - 01.2018
- Deliver world-class customer service to customers
- Strong interpersonal skills, effective oral/written communication skills and the ability to work well with others
- Computer application knowledge, including Microsoft Office (Word and Excel)
- Knowledge of Internet applications
- Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs
Education
Associate of Science - Information Technology
Northampton County Community College
Northampton, PA 01.2022 - Current
Easton Area High
Easton, PA 09.2014 - 07.2018
Skills
Strong verbal and written communication skillsStrong research and analytical skillsHigh level of professionalism with the ability to maintain confidentialityAbility to communicate at all levels of organization and work well within a team environment in support of company objectivesCustomer service oriented with ability to work well under pressureStrong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivityAbility to work with minimal supervision, take initiative and make independent decisionsAbility to deal with new tasks without the benefit of written proceduresApproachable, flexible and adaptable to changeStrong computer skills too all task that may be provideKnowledgeable multiple OSStrong coding skillsHardware specialist
System Maintenance
Hardware Installation
Network configuration
Problem diagnosis
Software Installation
Ticket management
Helpdesk support
Virus Removal
Operating System Knowledge
Printer Support
Basic programming
Device setup
Application installations
Desktop Technical Support
Debugging
Peripheral Repair
Help Desk Operations
Software configuration
Mobile fleet management
Software deployment management
System Administration
Helpdesk services
Inventory Control Systems
Remote Support
Technical Support
Operating system management
Information Security
Server maintenance
Network Security
Network Maintenance
Network Troubleshooting
Peripheral maintenance
Disaster Recovery
User Training
Affiliations
- ASPCA ,Rotary Club ,DeLasalle Walk awareness for cancer HOBBY/SPORTS
- Member of (ITAA) American society of Computer science or technology
- Esports Valorant amature team Finalist 2022
Timeline
Associate of Science - Information Technology
Northampton County Community College
01.2022 - Current
Level 1 Technician
Syscom Business Technologies | Lehigh Valley IT Services
01.2018 - 01.2020
Customer Service Representative
UPS Store
01.2016 - 01.2018
Easton Area High
09.2014 - 07.2018
AWS Cloud Engineer
Centene Corporation
1 1 - 01.2023