Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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ALESSANDRO . ORTIZ

Technician Tech
Jersey City,New Jersey

Summary

Seeking for a clerical/administrative position with the opportunity to demonstrate strong work ethics, experience and skills.

Overview

2023
2023
years of professional experience
6
6
years of post-secondary education

Work History

AWS Cloud Engineer

Centene Corporation
1 1 - 01.2023
  • Inter Hybrid/office
  • Help research, design, develop, and implement complex enterprise software solutions
  • Collaborate closely with multiple internal stakeholders such as architects, developers, business analysts, data stewards, and subject matter experts to provide design, technical analysis, development/configuration, testing, implementation, and support expertise representing the interest of the business across the enterprise
  • Participate and contribute to the entire implementation process for new applications and enhancements to existing applications
  • Provide input on the overall solution design
  • Learn how to build and test applications
  • Participate in meetings with business partners to understand business needs

Level 1 Technician

Syscom Business Technologies | Lehigh Valley IT Services
01.2018 - 01.2020
  • Collect customer requests and data Provide product information Provide technical support to clients
  • Repairing or replacing damaged hardware
  • Managing technical documentation
  • Creating a positive customer experience

Customer Service Representative

UPS Store
Phillipsburg, NJ
01.2016 - 01.2018
  • Deliver world-class customer service to customers
  • Strong interpersonal skills, effective oral/written communication skills and the ability to work well with others
  • Computer application knowledge, including Microsoft Office (Word and Excel)
  • Knowledge of Internet applications
  • Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs

Education

Associate of Science - Information Technology

Northampton County Community College
Northampton, PA
01.2022 - Current

Easton Area High
Easton, PA
09.2014 - 07.2018

Skills

Strong verbal and written communication skillsundefined

Affiliations

  • ASPCA ,Rotary Club ,DeLasalle Walk awareness for cancer HOBBY/SPORTS
  • Member of (ITAA) American society of Computer science or technology
  • Esports Valorant amature team Finalist 2022

Timeline

Associate of Science - Information Technology

Northampton County Community College
01.2022 - Current

Level 1 Technician

Syscom Business Technologies | Lehigh Valley IT Services
01.2018 - 01.2020

Customer Service Representative

UPS Store
01.2016 - 01.2018

Easton Area High
09.2014 - 07.2018

AWS Cloud Engineer

Centene Corporation
1 1 - 01.2023

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ALESSANDRO . ORTIZTechnician Tech